Customer Service Professional

Krizia Velez

**** ******** ****, ******** ** **221

305-***-**** adulpq@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking customer service professional with proven relationship-building and time

Management abilities in fast-paced environments. Successful at multi-tasking to provide the

best customer experience possible. Strive to meet individual needs, creating satisfaction and

promoting long-term loyalty.

SKILLS

e Organization e Detail Oriented

e Upselling products/services e Team Oriented

e Outgoing Personality e Cash handling

e Communication skills e Hospitality service expertise

WORK HISTORY

SERVER Lippy’s 07/2022 - Current

SERVER 04/2021 to 07/2022

Gecko's Grill & Pub - Bradenton, FL

e Balance high volume of guests to exceed the restaurant's standard of exceptional service.

e Work diligently to create an amazing dining experience for customers.

e Being consistent with customers needs and giving outstanding customer service.

SERVER/BARTENDER 07/2019 to 11/26/2019

Acropolis Greek Taverna - Sarasota, FL

e Arranged tables for customers, following established preparation procedures to provide

guests with excellent experiences and foster repeat business

e Trained incoming staff on restaurant's practices, culture and procedures to maximize job

satisfaction and productivity

e Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

e Bussed and reset more than 10 tables per shift, working efficiently to keep dining room and

work areas clean

HOST/SERVER 07/2018 to 05/2019

Marina's Pizza & Restaurant - Bradenton, FL

e Assisted managers with quickly resolving service- and food-related issues

e Stayed in open communication with kitchen team to assess cooking times, avoid worker

overload and minimize customer dissatisfaction

e Documented reservations, alerted servers and managers of large groups and prepared

seating

e Took reservations and to-go orders by phone, answered customer questions and informed

of accurate wait times

EDUCATION

Braden River High School - Bradenton, FL High School Diploma

05/2019

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