Cynthia Madden

Fort Smith, AR ***** 479-***-**** adulpm@r.postjobfree.com

Service Focused Medical Receptionist Medical Administrative Assistant

Professional Summary

Medical Billing and Coding student with ambition to gain industry knowledge and re-enter the workforce.

Eager to transition customer service focused background and newly acquired technical skills training to a position in the administrative healthcare industry.

Friendly and welcoming personality, with ability to relate to all levels of an organization and with people of diverse backgrounds.

Knowledgeable of HIPAA regulations and confidentiality guidelines of protected health information, medical terminology, and general human anatomy.

Competencies

Mindful of Importance of Education High Standards in Customer Service Professional Written and Verbal Communication Phone Etiquette Positive Attitude Team Focused Call De-escalation Conflict Resolution Safety in the Workplace Adherence to Organizational Policies and Procedures

Education and Training

DeVry University Online

Undergraduate Certificate, Medical Billing and Coding In Progress: January 2022 – Present

Hands-on preparation for CCA examination through AHIMA upon completion of program

Training in fundamental concepts surrounding health insurance and reimbursement, classifying medical data, and current procedural terminology

Coursework: Fundamentals of Human Anatomy and Physiology – Review of structure and function of all major systems of the human body

Crawford County Adult Education Center Van Buren, AR

National Career Readiness Certificate (NCRC) December 2021

Successfully completed 40+ hours of hands-on computer skills training

Work History

Rheem Fort Smith, AR

Machine Operator May 1998 November 2006

Cleaned and maintained machinery to promote consistent operation and achieve production targets.

Demonstrated effective teamwork, communication, and attention to detail to maintain safety of all workers.

West Communications Fort Smith, AR

Customer Service Telemarketer September 2003 January 2004

Effectively utilized persuasive communication skills to market products and services to potential customers, averaging 120 outbound calls per day.

Tracked contact lists, explained the benefits of services, entered accurate data, and processed payments.

Walmart Fort Smith, AR

Cashier October 2000 January 2001, October 2001 – March 2002

Adhered to cash handling policies and procedures.

Scanned products, processed cash register transactions, and provided change for cash transactions.

Provided high quality customer service in every interaction to encourage repeat business.