Service Agent Records Specialist

MELISSA Wells-Melendez

**** ********* **** **** * Anchorage, AK 99507 907-***-**** **********@*****.***

Seeking an administrative position with a reputable organization that values a motivated individual that is detail oriented and delivers high quality, accurate work.

SKILLS & ATTRIBUTES

Demonstrated ability to deliver exemplary customer service and care; active listener and equally responsive

Excellent communication ability both written and verbal; proper grammar usage and correct spelling

Multitask; ability to prioritize and complete tasks with an emphasis on accuracy

Privileged and well versed working with a variety of individuals from various cultural backgrounds

Quick study; able to receive instruction, process, and implement with ease

Work well independently or as a viable team member

Conflict resolution; ability to effectively identify and handle complaints, settle disputes and resolve grievances using various de-escalation techniques

Leadership; ability to observe, identify and highlight individual strengths to build a cohesive team with maximum productivity and to continuously nurture solid relationships

Collaboration; able to effectively work with others to create a “best outcome”

Able to exercise compassion while maintaining professional boundaries and confidentiality

Microsoft Office Suite proficient; Word, Outlook, PowerPoint, Excel

Operation of general office equipment; multi-line phone systems, fax, copy machines, scanner, microfiche

EXPERIENCE

Clinical Records Specialist August 2012 – August 2015

Salvation Army/Clitheroe Anchorage, AK

Built and maintained all client files ensuring that each were in agency and state compliance at all times. Frequent collaboration with various community agencies to verify court orders, physical and mental health diagnosis, and substance abuse history. Precise, daily documentation for each client to ensure that they were meeting the requirements as outlined on their plan. Strictly adhered to organization and State of Alaska confidentiality requirements.

International Senior Customer Service Agent August 1997 – October 2012

FedEx Anchorage, AK

Cleared international incoming freight shipments through US customs. Ensured all required government documentation was in compliance prior to scheduling final delivery. Flagged shipments for lack of documentation or merchandise that was not legal to enter the country and alerted US Customs of any discrepancies for further investigation.

EDUCATION

Human Services - Associate of Applied Science Degree (AAS)

University of Alaska Anchorage, AK

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