Kelissia Williams

Zachary, LA *****

adulpi@r.postjobfree.com

+1-225-***-****

I am a highly motivated and progress-focused young woman with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to any company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Technical Support Representative

D&D Creations - Baton Rouge, LA

February 2021 to September 2022

My responsibilities were to take phone calls from customers, communicating with them through a website or messaging platforms, helping customers by diagnosing technical problems over the phone, make minor repairs to computer hardware systems, and resolving network issues. Web Designer

K’s Web Development - Baton Rouge, LA

September 2020 to November 2021

My responsibilities were to Design Websites, Business Logos, Create Business Plans/Presentations, Schedule Appointments, Keep/organize records, Print important documents, and more. Founder and CEO

Kelissia’s - Baton Rouge, LA

January 2020 to August 2021

I was the Founder and CEO of “Kelissia’s Boutique”. I sold women’s clothing and accessories to women across the United States.

Education

High school diploma

Zachary High School - Baton Rouge, LA

August 2019 to May 2021

Skills

• Web Development

• Network Support

• Computer Hardware

• Help Desk

• Computer Networking

• Technical Support

• Active Directory

• Software Troubleshooting

• Troubleshooting

• Desktop Support

• Network Administration

• Microsoft Windows Server

• Web Design

• Office experience

• Microsoft Office

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft Access

• Microsoft Project

• Business development

• Business analysis

• Writing skills

• Creative writing

• Communication skills

• Verbal Communication

• Office Equipment Management

• Leadership

• Project leadership

• Strategic planning

• Problem management

• Problem Resolution

• Customer support

• Customer service

• Google Docs

• Google Analytics

• Cash handling

• Office manager experience

• Analysis skills

• Sales Associate (3 years)

• Cash management (3 years)

• Filing

• Telemarketing

• Typing

• Retail sales

• Technology sales

• Customer support

• Retail

• Sales

Assessments

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Proficient

May 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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