Data Entry Customer Service

JESSICA D. MOORE

** ****** ****, ****** ****, VA 24486 540-***-**** *******@*****.***

SUMMARY OF SKILLS AND KNOWLEDGE

Productive, detail-oriented employee with a variety of experience in human services, retail, and pharmaceuticals. Adult First Aid, AED and CPR Certified. MANDT and Trauma Phase Training. Commonwealth of Virginia Board of Pharmacy Licensed Pharmacy Technician

EDUCATION

Bachelor of Social Work, expected graduation May 2023

Mary Baldwin University, Staunton, VA

Pharmacy Technician, 2008

National College, Harrisonburg, VA

RELATED EXPERIENCE

Harrisonburg-Rockingham Community Services Board, Harrisonburg, VA

Arbor House CSU Technician, June 2014 – Present

Maintain safe conditions for the facility’s residents and provide general care and supervision. Ensure preservation of the program expectations and for following CSU policies and procedures. Work with crisis stabilization team members, family members, other caregivers, and community resources in providing services to residents. Provide safety monitoring and assistance with adult daily living skills to residents. Complete administrative tasks within the facility. Assure compliance with agency policy, client rights, confidentiality, licensure regulations and Medicaid regulations as applicable.

Wal-Mart Supercenter, Dayton, VA

Automotive Service writer, September 2018 – Present

Maintains the ACC area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging, and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Aids customers in the ACC area by greeting customers, creating service orders per company policies and procedures, and staging customer vehicles. Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment. Provides Auto Care Center (ACC) products and services to customers by identifying customer needs, explaining ACC products and services, processing and performing customer service requests, operating, and maintaining service area equipment, and ensuring customer safety and satisfaction.

Wal-Mart Distribution Center, Mt. Crawford, VA

Order Filler/Break Pack Area, January 2006 – September 2018

Accurately and efficiently filled orders while verifying items in a fast-paced warehouse environment. Maintained a clean work area to ensure that merchandise remained clean and to help prevent work related injuries.

Medicap Pharmacy, Harrisonburg, VA

Pharmacy Technician/Retail and Compounding, October 2007 – June 2012

Supported and assisted the licensed pharmacist with ordering, stocking, and packaging prescriptions and over the counter medications. Ensured HIPAA compliant data entry of patient prescription information. Other duties included communicating with prescribers and their agents to obtain refill authorizations and process insurance claims.

Marshall’s Distribution Center, Bridgewater, VA

Selector, October 2002 - January 2006

Filled orders from tickets from products grouped by zones. Order filling productivity was ensured by filling quote and error rate with performance to quota required.

PROFESSIONAL REFERENCES

Upon request

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