Assistant Remote Customer Service
Resume:
Mendy Caldwell
B*B Sales, Marketing, Management, Purchasing and Customer Care
Denton, TX 76210
*****.**********@*****.***
Over twenty years of broad-based experience in sales, marketing, purchasing and customer management utilizing a variety of skills.
Work Experience
Territory Sales Professional
Wurth USA
January 2021 to December 2022
• Engage decision makers through face-to-face outside sales visits (10 -15 per day)
• Represent myself as a consultative partner by understanding customers’ business needs and providing solutions
• Provide value added services such as ordering of product, inventory management and problem solving
• Differentiate the quality of our products and services from the competition through presentations and demonstrations – Hands-on with customers
• Prospect for and acquire new businesses on a consistent basis Territory Sales Professional
XL PARTS - Dallas, TX
June 2018 to December 2021
• Conduct “active” sales visits for new and existing customers – show and demonstrate new products, explain promotions and look for stocking opportunities
• Work cooperatively with store/operations personnel to improve customer service and resolve customer issues
• Sign up new accounts, grow sales, and achieve individual sales growth plans
• Implement and support the company’s sales promotions
• Schedule appointments with clients and work with their schedules
• Fully document all sales calls in our industry-leading CRM during, or immediately after, each visit
• Address assigned customer base in the field for an average of eight hours per day
• Evaluate frequency of customer sales calls, and establish a consistent pre-set appointment
• Attend meetings, conferences, and association functions as scheduled Territory Sales Professional
Wurth USA - Dallas-Fort Worth, TX
June 2016 to June 2018
• Engage decision makers through face-to-face outside sales visits (10 -15 per day)
• Represent myself as a consultative partner by understanding customers’ business needs and providing solutions
• Provide value added services such as ordering of product, inventory management and problem solving
• Differentiate the quality of our products and services from the competition through presentations and demonstrations – Hands-on with customers
• Prospect for and acquire new businesses on a consistent basis Territory Sales Professional
Concote Corporation - Coppell, TX
July 2014 to May 2016
Distributor of various shipping supplies and custom packaging.
• Responsible for sales of various adhesive tape products. From standard carton sealing to specialty double side and aero space tapes.
• Responsible for business growth and development in the North Texas region.
• Responsible for all presentations, pricing and contracts.
• Back up for other departments when shorthanded.
Territory Sales Professional
RanPak Corporation - Concord, OH
2008 to 2011
Manufacturer of inside the box paper protective packaging.
• Responsible for business growth and development in the North Texas region
• Developed total annual sales of $1.4 million from a zero base
• Negotiated contracts, pricing, terms with all customers
• Developed business with distribution throughout the region
• Provided sales support, sales presentations, sales training to all distributors
• Utilized customer networking to build successful business to business relationships
• Produced weekly reports with regards to sales activity, trends, competitive situations, industry developments
Territory Sales Professional
Kent H Landsberg - Grapevine, TX
2001 to 2008
Distributor corrugated shipping supplies and custom packaging.
• Responsible for sales of various product lines including 3M, International Paper, Kimberly Clark, Sealed Air, and miscellaneous packaging equipment
• Developed total annual sales over $1.5 million
• Built a strong bond with each prospect / customer from lead generation to close
• Responsible for developing and executing sales strategies to grow the business
• Grew territory to over 50 accounts through networking, cold calls, referrals, sales presentations
• Always achieved sales quota and maintained optimal customer satisfaction Customer Service Manager and Marketing
Kent H Landsberg - Grapevine, TX
1995 to 2001
• Introduced training programs that enhanced employee performance and built a motivated workforce
• Provided daily direction and communication to employees so customer service performed in a professional, timely manner
• Provided continual evaluation of processes/procedures, encouraging team members to look for ways to improve the process
Education
High school diploma
Eastfield College - Dallas, TX
Skills
• B2B Sales
• Contract Negotiation
• Negotiation
• CRM Software
• Sales Management
• Business Development
• Outside Sales
• Product Demos
• Account Management
• Product Management
• Salesforce
• Cold Calling
• Sales Support
Assessments
Sales skills — Highly Proficient
December 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Additional Information
Skills
• CRM
• Proficient in Microsoft Office applications
• Exceptional attention to detail and multi-tasking
• Gold Mine
• Microsoft Streets and Trips
• Customer Management
• Networking /Strong individuals who are Growth-oriented to ready come in and impact a growing company. Are you? • Competitive? • Driven to succeed? • entrepreneurial? • Just looking for new opportunities? • Financial Stability? Responsibilities • Operate Google effectively! ( wa a problem solver!) • Assist with placement or upgrades of products and service orders • Take confidential payment information as well as other personal information such as address and phone number • Performing front line customer service: Answering customer questions, escalating issues, and informing customers of current deals and promotions • People person! Must be able to effectively communicate with others! Requirements: • Associates/Bachelor's degree is a plus but not required, E has a different story • Can you head and rub your stomach? Joking we need Multitaskers, people who strive to work efficiently. • Enjoy taking on new opportunities, whether it's learning a new platform, communicating with underrepresented minorities, or helping train a new team member. • We want to create a Positive, Motivational environment, can you hang!? • Reliable, Self-efficient, and a team player. What's in it for you: • Traveling opportunities • Company Sponsored outings • Personalized Development, Mentorship, Training! We are all unique you should be treated as such! • Promotions Start from Within! • Flexible Schedule • Professional Growth • Holiday parties • Diverse work atmosphere • Competitive Pay
Contact this candidate