Time Cashier Customer Service
Resume:
Camarillo, CA
************@*****.***
KEY SKILLS
Recruitment and Selection
HR Strategy
Statistical Data Analysis
Cross Functional Collaboration
Harassment Investigation
Talent Review
Succession Planning
Development and Coaching
Analytical Thinking
Operational Skills
Merchandising Planning
Merchandising Execution
PROFESSIONAL PROFILE
Successful 20 + years of leadership experience in fast-paced environments. Dedicated professional with proven performance in business acumen, leadership, building strong teams and communication. Strategic, high impact leader with multi-unit and corporate transformation experience. Detail-oriented in problem-solving and planning. Agile leader with the ability to influence, lead change, coach, and mentor at all levels.
EXPERIENCE
LOWE’S, INC. JULY 2019-DECEMBER 2022
HUMAN RESOURCE DIRECTOR
Served a region of 20,000 associates in California, Las Vegas, and Hawaii markets. Anticipated associate needs. Established union avoidance strategies. Implemented cross functional solutions with a strong business acumen and strategy.
Directed team focused on execution of human capital strategies
Established top in class engagement strategy
Led the Company in time to fill and internal promotions
Collaborated with business leadership
Built an effective District Manager and Regional team
THE HOME DEPOT AUGUST 2007-JULY 2019
REGIONAL DIRECTOR MERCHANDISING EXECUTION JUNE 2011-JULY 2019
Executed company merchandising strategy across 92 stores in Southern California, Las Vegas, and Hawaii markets. Executed major resets, new product introductions, operational activities and assisted in overall maintenance of each location. Recognized for key supplier relationships
Delivered top in class customer service with our suppliers and store leaders
Recognized highest rank of the region in merch standards and store engagement
Achieved highest rank in store standards. Top in class execution in stores.
Initiated policies and procedures for a new business including HR initiatives and merchandise standards
REGIONAL HUMAN RESOURCE MANAGER MARCH 2009-JULY 2011
Led a team of non-exempt and exempt associates and responsible for over $50M annual payroll budget. Excelled at building strong effective teams. Hired, developed, coached, and mentored associates at all levels and consistently led the organization in staffing, diversity, and engagement.
Implemented top in class customer service leaders
Mentored, coached, and recruited top talent resulting in a strong succession plan
Steered diversity, equity, and inclusion within all levels of the organization
Produced top talent with the highest promotion rate in the organization
EXPERTISE
Building Strong Teams
Identifying Talent
Developing Talent
Problem Solving
Succession Planning
Hiring
Leading with Influence
CASEY MORALES
HUMAN RESOURCE PROFESSIONAL
************@*****.***
Camarillo, CA
EXPERIENCE -CONTINUED-
DISTRICT HUMAN RESOURCE MANAGER AUGUST 2007-MARCH 2009
Steered HR initiatives and support in multi-unit district. Focused on recruiting, hiring, onboarding, training, succession planning, and engagement, and compliance. Specialized in union avoidance, associate relations and overall leadership support encompassing all HR related functions.
Drove diversity and inclusion within all levels of the organization
Produced top talent for the company with the highest promotion rate in the organization
Credited for most internal promotions within the region
Attained highest engagement scores in the region
HUMAN RESOURCE – STORE SUPPORT AUGUST 2005-AUGUST 2007
Sustained recruiting, hiring, onboarding, training, succession planning, engagement, compliance for the store location. Concentration on leadership training, change management, retention control, and union avoidance.
Bolstered the district in time to fill
Attained best in class in engagement
Diversity and Inclusion Company program participant
Strengthened HR initiatives delivering $80+M in sales
GELSON’S SUPERMARKETS JULY 1989-AUGUST 2005
RECRUITMENT SUPERVISOR 2000 - 2005
Supervised activities to attract and evaluate talent. Maintained policy and procedures.
Influenced stronger connections between corporate and field locations
Built a top in class onboarding and development program
HUMAN RESOURCES GENERALIST 1998 - 2000
Maintained daily functions of department. Screened, interviewed and placed worker in ideal positions.
Established roles and routines for each location
OPERATIONS ASSISTANT 1996 - 1998
Assisted with operational tasks within the store including merchandising, sales, and training.
Environmental Safety
High Volume location what is high volume?
GENERAL MERCHANDISER 1992 - 1996
Ensured products and displays were fully stocked and ready for customers.
Inventory replenishment / new items
CASHIER JULY 1989 - 1992
Frontline cashier – customer service
Cashier and front end trainer
AWARDS
REGIONAL HR MANAGER OF THE YEAR
HR of the Yr - Merchandising
2011
REGIONAL MERCH DIRECTOR OF THE YR
Top RDME
2018, 2019
ACHIEVEMENTS
COMPANY LEASION
ANNUAL VOLUNTEER EVENTS
Children’s Hospital LA
2011 - 2019
MERCH SUPPLIER EVENTS
The Home Depot
2011 - 2019
Annual Women In Leadership conferences
The Home Depot
2007 - 2019
INTERESTS
Photography
Traveling
Outdoor activities
EDUCATION
B.A. PSYCHOLOGY AND SOCIOLOGY
Cal State University
Fullerton, CA
1998
EXPERIENCE -CONTINUED-
GELSON’S SUPERMARKETS JULY 1989-AUGUST 2005
RECRUITMENT SUPERVISOR AUGUST 2000 - 2005
Supervised activities to attract and evaluate talent. Maintained policy and procedures.
Influenced stronger connections between corporate and field locations
Built a top in class onboarding and development program
HUMAN RESOURCES GENERALIST 1998 – 2000
Maintained daily functions of department. Screened, interviewed and placed worker in ideal positions.
Established roles and routines for each location
OPERATIONS ASSISTANT 19995 - 1998
Assisted with operational tasks within the store including merchandising, sales, and training.
Environmental Safety
High Volume location ($65-80M)
GENERAL MERCHANDISER 1992 - 1995
Ensured products and displays were fully stocked and ready for customers.
Ordered and maintained inventory levels
Introduced new items to plans
CASHIER JULY 1989 - 1992
Full time cashier – ran register, customer service and cash handling responsibilities.
HUMAN RESOURCE PROFESSIONAL
Camarillo, CA
************@*****.***
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