Manager Technical Supervisor
Resume:
Claude R. Southard
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SUMMARY OF QUALIFICATIONS
Experienced Technical Supervisor/Manager with more than 15 years in the automotive industry. Skilled in management of repair facility operations and vehicle repairs including automobiles, and light and medium trucks. Experienced in customer relations, sales and services of retail products, and management of more than 10 employees.
PROFESSIONAL EXPERIENCE
Meineke Car Care Center Houston, TX
Manager 1/12 - 12/15
● Trained, coached, and mentored staff to ensure smooth daily shop operations
● Assigned employees to specific duties to best meet the needs of the shop; planned and directed staff meetings and performance evaluations
● Evaluated initial inspection of vehicles; informed customer of repairs and costs needed
● Increased profits though effective sales training and troubleshooting profit loss areas Mieneke Car Care Center Houston, TX
Manager 3/10 – 2/11
● Greeted customers in a helpful manner, addressing issues and concerns promptly
● Assigned inspection/repair work to technicians and monitored performance to ensure customer satisfaction
● Evaluated initial inspection of vehicles; informed customer of repairs and costs needed
● Opened and closed facility and reported to owners regularly Pointe Auto Tech Auto Repair Detroit, MI
Owner 5/08 – 12/09
● Delegated assignments and functions to employees; monitored employee performance to ensure customer satisfaction
● Approved marketing and business strategies; engaged in team meetings and customer relations
● Monitored sales and cost to develop good products Midas Auto Service Detroit, MI
Manager 11/06 – 5/08
● Opened and closed shop daily; assigned employee duties and monitored performance daily
● Supervised equipment used for maintenance and repair
● Reported sales information and status to owner on a regular basis Morisette Auto Warren, MI
Manager 9/05 – 11/06
● Greeted customers and discussed concerns and needs
● Ordered needed parts and equipment; opened and closed shop daily Midas Auto Service Detroit, MI
Technician 7/03 – 9/05
● Inspected all vehicles including trucks and automobiles, and addressed concerns and needed repairs
● Completed all repairs in a safe and timely manner Claude Southard
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Muffler Men of Michigan Mt. Clemens, MI
Technician 9/02 – 7/03
● Operated full-service auto repair shop including exhaust pipe bending, cutting, and welding
● Repaired engines and checked performance diagnosis, brake, and suspension systems
● Operated hydraulic lift equipment
EDUCATION
The WorkFaith Connection, Houston, TX – Job Readiness Workshop – Certificate Awarded Milan Vocational School, Milan, MI – Certificate in Auto Repair, Metallurgy Berkley High School, Berkley, MI – G.E.D. Awarded
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