Virtual Customer Service Agent
Resume:
Crystal Story
Lawrenceville, GA
**************@*****.***
I’m currently looking for to work in mental heath or substance abuse areas. I’m in school for BA in psychology with a concentration in addiction.
Work Experience
Admissions Coordinator
Twin Lakes Recovery Center - Monroe, GA
May 2022 to Present
Creates files for potential clients, by gathering all information needed. Completes clinical and medical assessments. Submits insurance and benefit information to complete financials in Microsoft Excel. Completes weekly well checks and re engagements on previous files. Completes incoming referrals as well as send out referrals for clients that are not able to admit for reasons. Substance Abuse Technician
Twin Lakes Recovery Center - Monroe, GA
June 2021 to Present
Taking care of the needs of clients daily. Lead psycho-educational groups. Accountable for where each and every client is hourly. Complete charts at the end of every shift for each client. Neighborhood Expert
Applebee's - Snellville, GA
September 2018 to March 2021
• Provided guest services for all guest
• trained new hires and coached current hires for success
• Practiced COVID-19 procedures
• Food safety procedures
Virtual Customer Service Agent
Amazon - Remote
April 2020 to December 2020
•
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Operated the live chat
• Assisted retail and business accounts with questions and concerns while providing outstanding customer service
• Responded to customer emails, live chats, and phone calls Assistant Manager
Walmart - Buford, GA
April 2005 to April 2009
Supervised 35 or more associates. Human Resources, hiring and training. Customer service and back room management.
Community Outreach Coordinator
Be the village - Lawrenceville, GA
May 2016
I currently work for a non profit agency that supports foster care and parents in addiction. I help facilitate trainings with future foster parents and current ones on how to partnership with birth parents in recovery. As well as educate on addiction. I advocate for mothers working case plans with dfacs and mothers who are struggling to get in recovery.
Education
Currently in college in Bachelors in psychology
Southern New Hampshire University
March 2019 to Present
High school or equivalent
High school or equivalent
Athens Technical College
Skills
• Scheduling
• Management
• Training
• Sales
• Inventory
• Assistant Manager Experience
• Human Resources
• Supervising Experience
• Merchandising
• Recruiting
• Live Chat
• Guest Services
• Interviewing
• Leadership
• Quality Assurance
• Food Safety
• Account Management
• Mentoring
• Store Management Experience
• Employee Orientation
• Microsoft Outlook
• Cold Calling
• Administrative Experience
• Insurance Verification
Contact this candidate