DEANNA GOODMAN

adully@r.postjobfree.com 816-***-**** Kansas City, MO 64119

Summary

Motivated and organized mother of two, who's hardworking and quick to learn new skills.

Skills

Confidentiality understanding Safety protocols

Defensive Driving Exemplary communication Relationship-building skills Communication abilities

Recovery assistance and support Crisis intervention

Treatment planning Community resources specialist Appointment scheduling Planning skills

Relationship cultivation Software management Reporting and documentation

Experience

Traditional Logistics & Cartage

Dec 2014- June 2022

Simpsonville, KY Transport/driver

Magic Home Entertainment

Feb 2012- Oct 2012

Jefferson, NC

Sales Associate

Brickstone Pizza & Pasta

West Jefferson, NC

July 2006- Dec 2010

Bar Manager

Education & Training

University of Phoenix-online. Ashe County High School West Jefferson, North Carolina

Associates of Arts 2014 High school diploma June 2002

CVS Caremark

Aug 2022- Current

Kansas City, MO

Customer care rep

Work from home position answering Aetna member customer service calls

Genuinely empathize with members to help resolve issues related to their pharmacy benefit coverage

Correct any mistakes made in order placement of prescriptions, or help troubleshoot to access the lowest prices

Researching customer benefits to find alternatives to the prescriptions written in case of coverage denial

Then gladly processed requests for prior authorization from their physicians to gain approval needed for medicine

Safely transported vehicles for Ford manufacturing plant

Built a positive rapport with multiple clients and became knowledgeable of client particular parking protocol.

Safely improved delivery turnover times for higher quality delivery and numbers

Motivated to perfect parking protocol for each client delivery site

Operated tanning beds, used my awesome ability to sale packages for tanning beds, cell phones, and satellite installations. I set up new customer accounts, and handled payments from customers

Processed customer eligibility for DIRECTV and Dish Network accounts

I thrive under pressure when dealing with customers for 3 different types of sales in one business

Organizational, clerical and Administrative operations and duties

Clear use of Google documents to perform several business type spreadsheets for my employer.

Placed orders through distributors for bar’s inventory and worked extensively to ensure that customers enjoyed their meals

Took orders in-person and by phone, prepared checks, and provided change for checks as needed

Collaborated with owners to interview potential employees and trained new hires in the bar area

Meticulously followed ATF safety regulations for serving alcohol while performing bar back duties

Acted as head manager over the all employees when owners and restaurant supervisor were unavailable which sometimes included payroll and helping owners recruit and train new bar employees. .

Most of all, I thoroughly enjoyed making life-long relationships with our patrons and meeting new people throughout my enjoyable employment.

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