Center Representative Data Entry

LORRAINE CERVANTES

Cell 951-***-****

Email: *********@*******.***

92506

SKILLS AND QUALIFICATIONS:

• Bilingual in Spanish/English

• Administrative clerical functions: Phones, Indexing, Data-Entry, 10-Key, Copying, Filing, and Emailing using Outlook

• Accomplished in all office equipment including Multi-line Phone System, Faxing, Copy Machines, Scanners, and Imaging

• Proficient Internet search, and Microsoft Word

• Professional Customer Service to the high degree and ability to build relationships in diverse environments

• Ability to maintain important and confidential information

• Positive attitude, Self-motivated, Team Player, Reliable, Supportive with the ability to set effective priorities and meet deadlines

WORK EXPERIENCE:

Customer Service Representative 08/2021-8/2022

MINKA GROUP, Corona, CA

Responsible for providing excellent customer service for all internal and external Minka Group customers by utilizing excellent, in-depth knowledge of company products and programs. Communicate with customers by phone concerning orders returns, shipments and products. Resolve all customers' concerns in a professional manner. Effectively handle escalated calls from end users and distributors. Enter phone, e-mail and fax orders. Provide timely feedback to the company regarding customer concerns. Initiate orders for replacement parts and for correcting errors such as (shortages, wrong items shipped) etc. Independent Distributor Self-Employed 03/2018-08/2021 TRUVISION HEALTH, Draper, UT

Responsible for self-marketing products and services of health and wellness both on-line and direct sales. Created custom sales in Media advertisements as well as in live video messages to attract and engage new and existing customers. Shared personal testimonies and shared other existing results on-line and via text. Warehouse Associate 09/2020-08/2021

AMERISOURCEBERGEN, Corona, CA

Order fulfillment – stocking, restocking, picking, and packing, and outbound shipping of patient’s orders. Perform daily cycle counts and research discrepancies. Use equipment to track, monitor and verify products for distribution. Maintain a clean work area to keep pharmaceutical products and merchandise clean and help prevent work related injuries. Verify product received against receiving documents, notes and reports discrepancies and any damages. Abided the HIPPA privacy guidelines and violations. Personnel Staffing Recruiter/Receptionist 01/2017-09/2018 EMPLOYMENT SOLUTIONS - Riverside, CA

Responsible for answering inbound and outbound phone calls, screened calls, took messages and rotated calls to the appropriate party. Sorted and processed all incoming mail, ran errands, and ordered office supplies Reviewed, and assisted the general public in completion and clarification of the employment application forms. Interviewed and screened applicants for possible employment opportunities. Administered company orientations for new hire employees explaining rules, regulations, program information and company standards to visitors. Created resumes and profiles using accurate grammar in a clear and well-organized manner. Operated external systems to process potential candidates through E-Verify system for work eligibility. Ran both county region and extensive out-of-state backgrounds checks. Collected important documents, with high confidentiality, Drivers Licenses, Id’s, Work Permits, Government issued documents Social Security numbers, and Worker’s Compensation cases. Conducted both clinical dispatch and in-house drug screens. Built and obtained rapport with company clients. Accountable to dictate and record all applicant’s attendance and work status reports on personal files for recommendations and evaluation. Assisted to resolve missing hours on timecards and minor payroll check discrepancies. Customer Service/Call Center Representative 03/2014-09/2016 INVITATION HOMES- Corona, CA

Responsible to answer each visitor call to establish initial contact and answered questions regarding specific home. Identified the needs of new and existing visitors and provided information relevant to their need. Provided visitor referrals and information to Invitation Homes Agents as needed for apartment tours to be conducted. Performed data entry through the Yardi program used specifically for Property Management. Planned, scheduled, and coordinated general maintenance, major repairs and remodeling or construction projects for commercial or residential properties. Acted as liaisons between on-site managers and tenants. Personnel Staffing Recruiter/Receptionist 09/2005-03/2014 EMPLOYMENT SOLUTIONS - Riverside, CA

Responsible for answering inbound and outbound phone calls, screened calls, took messages and rotated calls to the appropriate party. Sorted and processed all incoming mail, ran errands, and ordered office supplies Reviewed, and assisted the general public in completion and clarification of the employment application forms. Interviewed and screened applicants for possible employment opportunities. Administered company orientations for new hire employees explaining rules, regulations, program information and company standards to visitors. Created resumes and profiles using accurate grammar in a clear and well-organized manner. Operated external systems to process potential candidates through E-Verify system for work eligibility, ran county region and extensive out-of-state backgrounds checks. Collected important documents, with high confidentiality, Drivers Licenses, Id’s, Work Permits, Government issued documents Social Security numbers, and Worker’s Compensation cases. Conducted both clinical dispatch and in-house drug screens. Built and obtained rapport with company clients. Accountable to dictate and record all applicant’s attendance and work status reports on personal files for recommendations and evaluation. Assisted to resolve missing hours on timecards and minor payroll check discrepancies. EDUCATION:

World Microblading 1/2019-11/2019

Microblading Technician Certificate of Completion

Riverside Community College, Riverside, CA 04/2011-01/2014 Executive Office Management Certificate Some college completed in Administrative Business

Norte Vista High School, Riverside, CA Diploma

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