Customer Service Front Desk

CERTIFICATIONS

National Child Development Associate -2012

Childcare Training Service Hours - 1999

Notary Republic- 2016

Jacqueline Bear

PROFESSIONAL EXPERIENCE

Soref Jewish Community Center - Plantation, FL

Assistant Director, Early Childhood October 2015 to present Manages campus employees and assigns schedules for teachers, front desk staff, early care and after care programs, maintenance, and volunteers.

Determines class rosters for school year and summer camp program. Serves as creative management leader and determines school themes on a monthly, weekly and annual basis. Creates itinerary and projects for the school year with enrollment of more than 150 students and creates summer camp schedules for a full day of activities for more than 20 groups. Orchestrates events throughout the year including annual extravaganza fundraiser and coordinates donations from vendors.

Conducts all staff and parent relations, including recruitment, risk management, conflict solutions, mediation needs and other instances as related to human resources. Oversees the budget for all entertainment and events hosted at the preschool throughout the school year and the summer camp program.

Processes all funds and billings for the preschool along with collecting weekly, monthly, and annual payments from parents.

Maintains accurate and complete student records to comply with Child Care Licensing and Florida Department of Children and Families requirements.

Duties include accounts receivable, ensure tuition collection and data input. Works with parents and children to determine the perfect fit for the child to excel in learning development. Leads customer service and parent relations aspects of business. Manages summer camp staff of more than 60 teenagers and adults including all recruitment, interviews, service hour inquiries (High School Students), and processing of all applicants. Acts as liaison between students, faculty, administration office and families as well as outside vendors. Answers incoming phone calls, fields requests, assists parents and disseminates information in real time to the child's teacher.

EDUCATION

Broward College - Davie, FL

Associates Degree

Graduated: December 1991

11850 NW 38th Place

Sunrise, FL 33323

Email: ********@*******.*** Phone: 954-***-**** Teacher, Certified VPK October 1998 to October 2015 Head Teacher for 15 years

Team Lead for all VPK classrooms

Coordinated and implemented student curriculum and creative projects for the school year United Furniture Service - Sunrise, FL

Executive Office Manager June 1987 to October 1998 Managed all communications for the company

Handled all customer service inquiries

Coordinated appointments and employee scheduling

Served as sole human resources manager

Placed all orders with vendors and oversaw office supplies Managed requests from the manufacturer companies

Routed for the tri-county area

SKILLS

Microsoft Office Suite

Strategic Communication

Customer Service

Problem Solving

Collaborative

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