Customer Service Store Manager
Resume:
CHRISTOPHER M FEARS
Atlanta, Ga. 30310· 404-***-****
**********@*****.***
Dynamic and accomplished manager with demonstrated ability to deliver mission critical results. High sense of ownership, urgency and proven capability to strategically focus and make in s complex, high volume, and fast environment. Strong analytical, communication, leadership, and decision-making skills.
EXPERIENCE
3/2016 – 12/2019
SERVICE WRITER, GMC BUICK CADILLAC
Initiates automotive services and repairs by ascertaining performance problems and services requested.
Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Develops estimates by costing materials, supplies, and labor.
Calculates customer’s payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
3/2013 – 5/2016
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Process customer information determine loan amount by performing detailed vehicle appraisals and credit checks.
Practice proactive collections with every customer loan.
Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company
Obtains approval signatures and enters RO into service database system.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
05/2011 – 02/2013
STORE MANAGER, AMERICAN TIRE RENTALS
Hired and trained personnel in company safety policies and procedures.
Ordered, priced, stocked, delivered, and received in
new merchandise.
Participated actively in selling rent to own rims-tires and
other services.
Exceeding monthly budget, and store goals.
Knowledge of P&L.
Managed over 20 employees.
Delivering First Class Customer Service to clients to gain rapport.
EDUCATION
AUGUST 17, 2002
BACHELOR
OF BUSINESS ADMINISTRATION, Georgia State university
SKILLS
Problem solving
Leadership of peers and colleagues
Microsoft, word, excel, and PowerPoint
Detail oriented
Excellent time-management
Organization of contributing ideas into action
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