Data Entry Service Representative
Resume:
MORGAN MANLEY
PROFILE
I am a strong independent African
American woman who inspires to be
a positive example to younger
women. I am results oriented with a
strong work ethic. As someone who
has been blessed beyond measure, I
live by the scriptural philosophy that
“to whom much is given, much is
expected.” Hence, it is with a strong
sense of self and community that I
seek to give back to the community
that has given so much to me.
PERSONAL INFORMATION
ADDRESS
5000 OWENS WAY APT# 1125
PRINCE GEORGE, VA 23875
PHONE:
EMAIL:
**************@*****.***
EDUCATION
Virginia State University Graduation, May 2021
Bachelors of Science in Health & Physical Education with a minor in Health Science
Graduated Cum Laude
Masters of Science in Sports Management
Expected Graduation, May 2023
WORK EXPERIENCE
OWENS & MINOR CUSTOMER SUPPORT SPECIALIST
2022 JULY - DECEMBER
● SERVED AS CUSTOMERS PRIMARY SPECIALITY PRODUCTS AND SALES CONTRACT
● MANAGED THE RELATIONSHIP WITH EACH ACCOUNT IN AN EFFORT TO ENSURE CUSTOMER SATISFACTION THROUGH ONGOING IDENTIFICATION OF CUSTOMER NEEDS AND EXPECTATIONS
● LOGGED SALES ACTIVITIES INTO THE CUSTOMERS RELATIONSHIP SYSTEM MARKETING RESEARCH ANALYST
2022 January - May
● Developed marketing research for the National Basketball Association (NBA) for rural Americans to enhance the NBA experience
● Game Day attendance
● Employment opportunities
● Pipeline of recruitment for professional athletes
● Support for underserved groups
● Worked with NBA representative to define opportunities and support business decisions by providing primary and secondary research support
● Presented data and findings for management decision making, made recommendations based on findings
Planning Committee Member 2022 January – May
Disney on the Yard for Virginia State University
Petersburg, VA
*Collaborated and planned an event for undergraduate and graduate students (Business Management, Sport Management, and Mass Communications).
*Assisted in the creation of effective communications messages and materials that target key audiences (students) and reinforce and support company programs and brand objectives of Disney; while supporting the mission of Virginia State University.
* Planning, coordinating, organizing, facilitating, and evaluating Disney on the Yard specified sponsored events, including but not limited to university outreach presentations, intern and job professional development, university faculty collaboration. Graduate Assistant 2022 January-May Office of the President/ Board of Visitors
● Assist Board Liaison with preparation, implementation, and follow-up for business meetings of the Board of Visitors including:
● Preparation and distribution of board meeting notices, verifying and following up with on and off-campus vendors, verifying board members’ hotel/travel requests
● Compiling meeting documents
● Performing assigned meeting tasks
● Attend all committee and full board meetings to assist the Board Liaison as needed
● Monitor the Cisco WebEx virtual meeting platform during board meetings and respond to board members’ needs
● Perform assigned duties to ensure that meeting minutes are properly prepared and formally
● Reviewed to create official meeting record
● Perform assigned duties to ensure that records and documents are maintained in accordance with the by-laws of the Board Athletic Training Student 2019- Current
● Assist Head Athletic Trainer in diagnosing, prevention and rehabilitation.
● Injury prevention
● Clinical evaluation and diagnosis
Immediate care
Professional development
Maximus Federal CURRENT
Customer Service Representative
Responsible for delivering accurate information to clients regarding healthcare related programs and service. SKILLS: Technical Systems and Data Entry; Effective Communication – verbal and written; attention to detail; patience and empathy;
Target 2019-2020
CSR & Retail Sales Associate
Responsible for online order fulfillment and supporting sales when necessary. SKILLS: Information Management Systems; Attention to detail for Order Accuracy; Customer responsiveness; Time Management
Amazon 2018-2019
Order Fulfillment Specialist
Responsible for picking and packing orders. SKILLS: Small Warehouse Equipment operations; Compliance Management; Time Management TRANSFERABLE SKILLS
Technical – Microsoft Office & Applications, IMS systems, Equip Operation Soft Skills – Leadership, Communication, Emotional Intelligence, Decision-Making
COMMUNITY SERVICE
Fourth Baptist Church – Volunteer for the Women’s and Youth Ministries Food Bank Distribution (MPC VA State) – Volunteer for food distribution to the community
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