Sales Associate Customer Service

Caitlin Silva **************@*****.***

Tyngsboro, MA 01879 978-***-****

Experienced manager with a strong background in customer service and support for 15+ years. Proven track record to positively motivate a team and clients to thrive for success while achieving goals. Professional Experience

Dee Bus (October 2019 – present)

Bus Driver

• Safely operate a 50+ passenger school bus while always maintaining politeness and professionalism

• Followed all school bus safety regulations

• Achieved an above average on-time track record

• Routinely inspected buses before and after each run

• Support passengers who require special assistance as well as individuals with disabilities

• Maintain 100% clean driving record

• Reported any disruptive behaviors to authorities

• Documented any mechanicals problems with the bus The Ruff House

Grooming Manager (September 2013 – January 2019)

• Established full grooming service from the ground up including pricing models, grooming process and schedules

• Performed pet intake to gain necessary information concerning health behaviors and allergies

• Maintained clean and organized kennel areas to promote animal wellbeing

• Developed client relationships through careful listening and effective question response, resulting in a lot of 85% repeat business

• Contributed to client retention by consistently providing outstanding customer service to both clients and pets

• Maintained full stock levels including ordering

• Trained groomers

Americas Pets (January 2013 – September 2013)

Retail Sales Associate and Dog Groomer

• Identify customers purchasing or grooming needs

• Managed point of sale transitions

• Recommend products or cost-effective alternatives to enhance customer service and satisfaction

• Facilitate inventory and stock management

• Conduct routine cycle counts and inventory audits Chasing Our Tails (January 2013 – September 2013)

Retail Sales and Store Manager

• Support the team with daily management of business operations, merchandising, and people resources to facilitate the generation of sales

• Maintain inventories, conduct physical inventories, maintain store appearance, and complete daily paperwork

• Coach, develop and mentor the staff on how to effectively engage and sell products, while offering an exceptional and memorable customer experience. Education & Certification

CDL License

Certified in 2019

Middlesex Community College

2005-2007

Art Major

Tyngsboro High School

Graduated 2005

Technical Skills

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Technology based navigation

Personal Skills

Organization

Time Management

Process Improvement

Prioritization

Multitasking

Communication, writing and

presentation

Independent problem solving

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