Dania Rainey

St. Louis, MO *****

adulb6@r.postjobfree.com

+1-314-***-****

Exceptionally well organized and resourceful Professional with more than six years experience in the work field having great problem-solving skills while being a detailed oriented professional with excellent skills and the ability to work independently or as a team member and very good at being able to handle multiple projects while producing high quality work in a face paced environment seeking position with well-established company. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assembly Line Worker

Manpower - Saint Louis County, MO

January 2022 to Present

• Assist Production Development when requested

• Prepare and label product packaging components provided and positioned at work station by others • Maintain a safe work environment and good housekeeping by following established safety procedures • Immediately communicate unsafe conditions, acts or injuries to Plant Manager • Use of electric and manual pallet jack

• Working on various stages of assembling

• Practice proper PPE compliance and maintain a safe working record and environment • Documented Foreign Object Damage (FOD)

• Inspected finished products

• Recorded production process

• Lifted up to 60 pounds

Warehouse Worker

Express Employment Professionals - University City, MO May 2020 to February 2022

• Pack orders carefully and precisely.

• Receiving and shipping deliveries as well as checking for and reporting damage. • Restocking shelves.

• Making empty boxes to be used in shipping out orders.

• Using computer software to scan items that go into each order.

• Ensure product location and quantities are entered properly into inventory management system • Putting product on a moving line

• Use of a electric and manual pallet jack

• Loaded and unloaded merchandise

• Organized materials

• Manually inspected items

• Processed delivery reports and inventory

• Assisted in production lines

• Inspected quality of products and parts

• Recorded production process

• Performed general welding duties

• Responsible for shipping and packing duties

• Performed in depth assembly of products

• Actively met assembly goals

Home Health Aide (HHA)

New Beginnings Home Care - St. Louis, MO

October 2018 to April 2020

• Maintained a clean and well-organized environment for client happiness and safety. • Improved client outlook and daily living through compassionate care.

• Developed strong and trusting rapport with clients to facilitate smooth, quality care. • Assisted clients with bathing, dressing, daily hygiene care and grooming.

• Cooked appetizing and satisfying meals and snacks.

• Aided with mobility and independence for disabled individuals and continually monitored safety. • Documented care provided and submitted notes to the supervisor.

• Transported clients to medical, dental and personal care appointments.

• Cared for clients by assisting with tasks and completing basic household chores. • Helped clients with medication self-administration.

• Recognized emergency situations and implemented appropriate procedures. • Tracked and reported clients' progress based on observations and conversations. • Observed clients for changes in physical, emotional, mental or behavioral condition and injuries. • Followed the care plan and laundered clothing and bedding to prevent infection. • Made beds, swept floors and sanitized surfaces to support activities of daily living. Cashier

Energy Express - Saint Louis County, MO

April 2016 to October 2019

• Processed POS transactions, including checks, cash and credit purchases or refunds • Cleaned and organized checkout and displays.

• Identified potential shoplifters and alerted management.

• Completed all point of sale opening and closing procedures, Including counting the contents of the cash register.

• Handled all customer relations issues In a gracious manner and in accordance with company policies. • Educated customers about the brand to Incite excitement about the company mission • Used time efficiently when not serving customers, Including cleaning the checkout register. • Ensure that each customer receives outstanding service, by providing a friendly environment, which includes greeting and acknowledging every customer.

• Communicate customer requests to management and any other tasks as assigned from time to time • Maintain the orderly appearance of the register area and supplies stocked.

• Weigh items sold by weight In order to determine prices Customer Service Representative/Call Center

Convergys - Hazelwood, MO

July 2011 to May 2016

• Front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features

• Modifications

• Remain calm when customers are frustrated and have experience working with computers. • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support..

• Ability to stay calm when customers are stressed or upset.

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

• Monitored claims and physician-related services

• Performed data entry for customer information, orders and shipments

• Handled billing issues and order inquiries

• Took inventory

Hostess/Server

McAlister's Deli - Florissant, MO

May 2010 to September 2012

• Greeting guests as they enter, and putting them on a waiting list as necessary. • Providing guests with menus and answering any initial questions.

• Seating guests at tables or in waiting areas.

• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.

• Engaging with guests to ensure they're happy with food and service.

• Responding to complaints and helping to resolve them.

• Answering phone calls, taking reservations and answering questions.

• A knowledge of the menu.

• Helping out with other positions in the restaurant as needed.

• Providing great customer service.

• Take food and drink orders from customers accurately and with a positive attitude. • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmission to kitchen staff.

• Engage with customers in a friendly manner.

• Knowledge of the menu, with the ability to make suggestions.

• Ensure tables are enjoying their meals and take action to correct any problems. • Collect payments from tables.

• Experience providing excellent customer service in a fast-paced environment. • Able to handle money accurately and operate a point-of-sale system.

• Prepare checks that itemize and total meal costs and sales taxes.

• Help food preparation staff when necessary.

• A positive attitude and ability to work well under pressure with bussers, cooks, and other staff. • Able to perform high-quality work with great professionalism. Education

Some college in Business Administration

Harris-Stowe State University - Saint Louis County, MO August 2008 to December 2010

High school diploma

Lafayette Sr. High School - Wildwood, MO

August 2004 to May 2008

Skills

• Pallet Jack

• Packaging

• Assembly

• Machining

• Materials Handling

• RF Scanner

• Merchandising

• Quality Inspection

• Cleaning Experience

• Order Picker

• Order Picking

• Shipping & Receiving

• Inventory Control

• Warehouse Experience

• Maintenance

• Delivery Driver Experience

• Quality Control

• Cash handling

• Shift Management

• Pricing

• Forklift

• Manufacturing

• Microsoft Word

• Customer service (10+ years)

• Load & Unload (8 years)

• Logistics

• Warehouse Supervisor Experience

• Quality Assurance

• POS (10+ years)

• Commercial Cleaning

• Serving (10+ years)

• Computer skills (10+ years)

• Leadership (6 years)

• Computer literacy (10+ years)

• Communication skills (10+ years)

• Sales (5 years)

• Organizational skills (10+ years)

• English (10+ years)

• 10 key typing (7 years)

• Microsoft Excel (10+ years)

• Computer networking

• Microsoft Office (10+ years)

• Warehouse distribution (10+ years)

• Math

• Time management

• Retail sales

• Basic math

• Sanitation

• Plastics blow molding (2 years)

• Administrative experience

• Microsoft Powerpoint

• Technical Support

• Live Chat

• Word processing

Awards

Employee of the month 3 months in a row

July 2021

Received the employee of the month award for three straight months from May 2021 until September 2021 for my exceptional work and on time and being able to learn at a quick pace and pay attention to detail very well. Certifications and Licenses

Food Handler Certification

Assessments

Warehouse associate — Proficient

February 2022

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Warehouse safety — Completed

April 2022

Using safe practices in a warehouse setting

Full results: Completed

Sales skills — Completed

August 2022

Influencing and negotiating with customers

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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