Customer Service Bilingual
Resume:
Blanche C Ibara
C: 404-***-****
E: ************@*****.***
Atlanta,GA
Professional Summary
Provides professional customer service and builds rapport with customers EXPERIENCE
Bilingual Customer Service RepresentaMve 02/2019-presant
• Provide amazing customer experience
• Bilingual English and French
• Answer telephone promptly and in a polite and professional manner
• Resolve customer service issues via phone, web, chat, email
• Handle inbound calls and callbacks, as well as wriUen communicaMons, with potenMal clients
• Ensure a seamless transiMon from online to in-store purchasing to provide an unrivaled customer experience
• Successfully complete iniMal on-the-job training, as well as any new product or on-going training
• Experience with MicrosoX Office applicaMons
• Maintain client confidence and protect operaMons by keeping informaMon confidenMal
• Improve programs by documenMng client concerns
• Perform other essenMal duMes as assigned by management
• Ability to ask probing quesMons to gather relevant informaMon on rouMne and complex calls
• UMlizes soX skills and troubleshooMng skills to resolve client issues and quesMons
• Documents, tracks and monitors client incidents in Service Now MckeMng system to ensure a Mmely resoluMon EDUCATION:
Camarade Laye
High school diploma
Congo Brazzaville
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