Sales Associate Casino Dealer

Orlando Taveras

860-***-**** **************@*****.***

PROFESSIONAL SUMMARY

A dedicated bilingual (English/Spanish) sales/customer service professional with 25 years of experience. Able to excel as both an individual contributor and as a team member. Highly skilled at handling competing priorities. Core competencies include:

Customer Service

Negotiation

Team Management

Communication Skills

Interpersonal Abilities

Excellent Mathematical Skills

Patience

Dexterity

Critical Thinking

KEY ACCOMPLISHMENTS

2018 - 2019 – received four MGM Springfield Casino Applause for Excellence Awards

PROFESSIONAL EXPERIENCE

Casino Dealer, MGM Springfield, Springfield, MA, 2018 – September 2020

Responsible for operating table games (Craps, Blackjack, Carnival Games), passing cards and gaming items, distributing payouts, confirming larger bets with floor managers, and interacting with customers.

Sales Associate, T&M Billiards, Rocky Hill, CT, 2018

Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service. Operated cash registers managed financial transactions, and balanced drawers. Directed customers to merchandise within the store. Assisted with sales and installation of pool tables and indoor/outdoor furniture.

Sales Consultant, JDByrider, Meriden, CT, 2015-2018

Introduced prospective customers to the automotive program. Responsible for completing purchase or sales contracts, explained the process of provisions, offerings and explained financing options, warranties and services, collected payments, and delivery of vehicles.

Driver /Shuttle Service, Parts Advisor, New Country Motors BMW, Hartford, CT, 2012 – 2014

Provided shuttle service for clients to and from dealership. Reserved vehicle rentals for clients. Responsible for daily maintenance of rental vehicles. Responsible for assisting all mechanics and customers in purchasing needed parts and supplies. Delivered auto parts to other dealerships as needed.

Security Officer, Lincoln Culinary and Technical School, Hartford, CT, 2010-2012

Secured premises and personnel by patrolling property; monitored surveillance equipment; inspected buildings, equipment, and access points; permitted entry. Obtained help by sounding alarms. Responsible for administering CPR and first aid as required.

EDUCATION AND PROFESSIONAL DEVELOPMENT

1984 - Present

CPR and First Aid Training and Certification, Red Cross, Hartford, CT

Pastoral Counseling Training Certification, St. Francis Hospital & Medical Center, Hartford, CT

Training in HIV/AIDS Prevention Counseling, Latino Community Services, Hartford, CT

School of Casino Gaming, Foxwoods Resort and Casino Training Facility, Pawtucket, RI

Aetna Adult Training Program, Hartford, CT

Business and Computer Skills Training Certification, Connecticut Puerto Rican Forum, Hartford, CT

High School Diploma, Hartford Public High School, Hartford, CT

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