Customer Service Representative
Resume:
Ellen M. Blanco
Residence : Pulo Cabuyao, Laguna
Mobile No : +63-975*******
E-mail : *****.********@*****.***
Position : Application for Customer Service Representative OBJECTIVE
To obtain a challenging and responsible position with an organization offering a professional growth and advancement.
PERSONAL INFORMATION
Nationality : Filipino
Date of Birth : November 22, 1979
Gender : Female
Civil Status : Married
WORK EXPERIENCE
July 2019 – present
Online Seller
Duties & Responsibilities:
Always be courteous;
Always update the available stocks;
Always check and respond to all inquiries;
Always Ship/ Deliver / Meet up with the clients on time;
Post all items in different social media plat forms for possible clients;
Continuously searching for different items to sell;
Make sure to satisfy the clients at all times;
April 2019 – July 2019
Customer Service Representative - Concentrix Nuvali Sta. Rosa, Laguna “Seasonal Account”
Duties & Responsibilities:
Responsible in handling customer concerns over the phone;
Helps in fulfilling good and excellent customer satisfaction;
Ensure feedback from the customer to further improve the customer services;
Manage and update database of the customer.
December 2018 – March 2019
Customer Service Representative - IQOR / RMS Collect Philippines Inc. Sta. Rosa, Laguna “Seasonal Account”
Duties & Responsibilities:
Responsible in handling customer concerns over the phone;
Helps in fulfilling good and excellent customer satisfaction;
Ensure feedback from the customer to further improve the customer services;
Manage and update database with the status of the customer
February 2015 - November 2017
Sales Associate / Cashier - Chateau des Enfants / First Choice Abaya Mak-Jo Trading LLC / Allylak General Trading, Abu Dhabi, United Arab Emirates Duties & Responsibilities:
Handle all the responsibilities in the shop;
Handle with care & maintains the freshness of the shop;
Welcome & assist clients with a smile; asking what they need; offering them the alternative choice of the product they want; giving them the best service at all times;
Handling cash; operates credit card machine;
Has knowledge in POS (QuickbooksPOS2013);
Wrapping sold items like a gift;
Setting up wall display; Modifying the arrangement of display per brand;
Knows all the brands; stocks & sizes available;
Informs the origin of every brand to the client;
Assemble strollers (Baby Zen yoyo & Joie Litetrax);
Checking the inventory per brand;
Prepares & send the list of order directly to the supplier via email and over the phone;
Answer inquiries from phone call, email from clients & supplier;
Compose & sends message of sales promotion to clients;
Responsible in accomplishing the monthly target;
Can work independently and with teammates;
Prepares the Monthly report;
Has knowledge in different fabric, design & style of abaya&tarha;
Has knowledge in taking measurement of abaya, tarha and the client’s measurement.
November 2012 – January 2015
Sales Associate / Cashier - L’Enfant Chic
Block B,Corniche Towers, Khalidiya, Abu Dhabi, United Arab Emirates Duties & Responsibilities:
Walk in clients:
Handle with care and maintains the cleanliness of the shop;
Can work independently and with teammates;
Welcome clients with a smile; asking what they want; offering them the alternative choice of the product they want; giving them the best service at all times;
Handling cash; operates credit card machine;
Makes different receipts using POS;
Answer inquiries over the phone;
Creates barcode for new collection; uploading to POS;
Organize all the items;
Updates added item from available stocks;
Systemize all important documents of the shop;
Creating business letter for suppliers;
Prepares quotation for payment;
Sending payments to suppliers via Money transfer. For Deliveries:
Answer phone calls from VIP clients regarding delivery from 0m-14yrs;
Taking ordersover the phone;
Checks the available collection for delivery;
Reporting over the phone to our Shop Manager the available items ready for delivery;
Prepares delivery of clothes per luggage;
Informs the VIP assistant that their order is ready for pick up;
Reports to the Shop Manager over the phone once the order has been collected;
Checking the returned items and confirms the taken item directly from the VIP assistant;
Reports the list of taken items to the Shop Manager over the phone;
Print bill directly from the POS for the confirmed items that was taken (bill on hold);
Make receipts for payment received by cheque using POS;
Inform VIP clients every new collection received, by calling them;
Prepare the Statement of Account of VIP customers every month; follow up their credits;
Responsible in giving the quick service in preparing the delivery for VIP clients; and give them the best service at all times.
March 2010 - November 2011
Training Coordinator / Call Center Agent - Petrolab Engineering Khalidiya, Abu Dhabi, United Arab Emirates
Duties & Responsibilities:
Responsible to reach the maximum attendee for the seminar;
Calling all Engineers in GCC;
Taking notes of the response while having phone conversation with the client;
Sending the details via email to all potential attendee;
Answer inquiries of the clients over the phone & via email;
Filing all the list of clients approached;
Reports to the Supervisor & Manager about the progress of the seminar;
Prepares the receipt for the confirmed attendee of the seminar;
Prepares the material in the venue;
Assist delegates & Instructor while inside the ongoing seminar;
Keep the filled up forms of attendee confidential;
Making sure the attendees and instructor are well accommodated in the seminar;
Taking notes of the feedback of all attendees while in the seminar;
Taking photos; videos while inside the ongoing seminar;
Reports the daily progress of the ongoing seminar to the supervisor over the phone;
Make sure all attendees are satisfied with the seminar;
Make sure the material used are complete and in good condition when returned to the office.
October 2008 – November 2009
Photographer- Selcon Studio & Digital Center Free Zone Co. International City, Dubai UAE
Duties & Responsibilities:
Maintains the cleanliness of the shop;
Organize the arrangement of the items on display;
Handle inquiries from walk-in customers;
Can work with teammates in the store;
Handle cash;
Taking digital pictures; and ID for visa requirement;
Edit / resize pictures for bigger or smaller size for printing;
Sell camera and other studio item;
Changing the photo paper & the chemicals directly from the machine;
Checks the weekly inventory.
Reports the daily sales to the management
June 2006 – June 2007
Photographer – Sure Shot Photo Center
Ever Gotesco Mall, Commonwealth Ave. Quezon City
Duties & Responsibilities:
Maintains the cleanliness of the shop;
Taking manual and digital shots;
Laminate ID and small photos;
Assist customers in printing pictures from mobile directly to the machine;
Sell camera and other studio items.
Checking the inventory.
Handling the maintenance of the printing machine in changing photo paper and adding chemicals of the printing machine;
December 1998 – May 1999 (5 months contract)
Repacker / Typist – Philusa Corporation
Shaw Boulevard, Mandaluyong City
Duties & Responsibilities:
Typing & filing daily jobs done;
Can work with team mates;
Repack medical products;
Stamps the price of every item;
Checks the quantity of item received and items repacked for delivery;
Check the weekly and monthly inventory.
Reports the daily job done.
April 1998 – September 1998 (5 months contract)
Decorator – Noritake Porcelana Manufacturing Incorporated Conception, Marikina City
Duties & Responsibilities:
Clean plates, bowl;
Sticking the design in the center & edge of the plate;
Stamping at the bottom of the plate& bowl
SEMINAR & OJT ATTENDED
“Adapting to Modern Office Technology in Changing Time” Junior Secretarial Society- University of Rizal System – Rodriguez, Rizal October 16, 2004
“On-the Job Training” OJT
Office Staff - Commission on Audit (COA) PhilGASEA - Commonwealth Avenue, Q.C. November 2004 - February 2005
EDUCATIONAL ATTAINMENT
University of Rizal System Rodriguez, Rizal
Graduate of Diploma in Computer Secretarial
SKILLS
• Computer Literate (Microsoft Office Word, Excel);
• Knowledgeable in operating office equipment;
• Knowledgeable in speaking, reading and writing in English fluently; Can speak and read basic Language in Japanese;
Can speak basic language in Arabic;
• Can type 50 words per minute;
• Knowledgeable in Shorthand 101.
• Has a valid Non-pro Driver’s License
CHARACTER REFERENCE
Abdul Salam Al Awadi
Manager of First Choice Abaya - Mak-Jo Trading LLC / Allylak General Trading, Abu Dhabi, UAE
Paulette Sangalang - Higgins
Manager of Training Department - Petrolab Engineering - Abu Dhabi, UAE ********@******.***
Amiejoy Fernandez – Del Rosario
Store Manager of Sureshot Photo Center - Ever Gotesco Mall, Commonwealth Avenue, Q.C
Maricar Oriel – Soberano
Shorthand 101 Professor
University of Rizal System – Rodriguez, Rizal
I certify that all information stated above is true and correct. Ellen M. Blanco
Applicant
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