Mia Johnson

adul3m@r.postjobfree.com

Midwest City, OK 73301

323-***-****

Currently seeking employment in a customer service call center where I can utilize my current job skills in hope of learning more and the ability to grow from within.

Skills:

Self-motivated, customer service professional, with the ability to work independently or as string team player and possess the following skills: B2b sales, marketing calls, Q&A, time keep, cold calling, rotary dialer, inbound/outbound calls, de-escalation, live chat, callbacks, appointment setting, up sales, updating files for new and existing customers, time management, comfortable different CRM systems.

Work History

Security Industry Specialist, Inc./ Flex Security Officer 2018-2021

Monitor and authorize entrance and departure of employees, visitors and contractors to guard against theft and maintain secure premises. Write reports of daily activities and irregularities such as equipment or property damage, theft. Presence of unauthorized persons, or unusual occurrences. Permitting entry, prevent losses and damage by reporting irregularities, inform violators of policy and procedures, retaining trespassers,

Master Painters/Lead Painter 2007-2018

Executed work orders to the painting team and in a professional manner. Led crew of four painters and provided mentoring to each, helping where needed. Inspect work to ensure that it met very strict guidelines and highest quality standards. Supervising daily status reports on all jobs that all work areas were cleaned properly.

Nu Energy/CSR 2016-2017

Call Center for HVAC appointment setter, cold calling on rotary dialer to set up new appts.

Launch pad/CSR 2015-2017

Inbound call center Received approx.100 calls per shift, input necessary change for new and existing clients. Up-sales and resolved any conflicts with billing or late package arrivals.

CCI Call Center Supervisor 2008-2013

Train Customer service reps. how to make calls on rotary dialer n for different promotions and or campaign ads running at that time.

Keeping time, Q&A, creating job incentives for ensure hard work, meetings and shift reports.

Education

David Starr Jordan High School 1982

Long Beach City College 1982/85

Customer service Completion 2000

Mediation certification 2006

Domestic Violence Advocate certification 2007

Pacific Beauty College 20 13

Security Guard License 2018

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