VRUSHABH KAPADIA

adul3j@r.postjobfree.com +1-437-***-**** Brampton, Ontario L6Y 1B2

Summary

Resourceful and dedicated Professional with excellent analytical skills and demonstrated commitment to providing great customer service. Committed to utilizing my skill to further the mission of a company. Highly competent communicator skilled in multitasking and effectively communicating with others. A strong leader who works well under pressure, and exudes positivity. Skills

Teamwork

Willing to learn new things

Judgment and Decision Making

Time Management

Interpersonal Communication

Ability to Work Under Pressure

Critical thinking and problem solving

Friendly nature, responsible approach towards work, working on different tasks simultaneously

Inventory management skills.

Experience

10/2021 - 05/2022

Mecha Civil designs

Ahmedabad, India

IT Technician

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Disassembled computer systems to troubleshoot and resolve hardware issues. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Answered use and repair questions via in-person, email and telephone requests. Implemented system security and data assurance software. 01/2020 - 07/2021

Reliance SMART

Ahmedabad

Customer Service Call Attendant

Helping with daily needs and informing regarding products) Sales-floor zoning the items (Find the correct location of the item and arrange them) Worked to ensure a positive and hassle-free customer experience Worked with Customer Service and Product Development departments to enhance overall customer experience

Inventory Management, Price changes, Binning, Picking, aisle management Keep a list of in-stock and out of stock products and also ordered products as per store requirement

Receive grocery items delivery and confirm the accuracy of both order and invoice. 01/2019 - 11/2019

D-Mart

Ahmedabad

Customer Experience Salesfloor Associate

Customer call attendant (Helping with daily needs and informing regarding products). Sales-floor zoning the items (Find the correct location of the item and arrange them) Worked to ensure a positive and hassle-free customer experience. Worked with Customer Service and Product Development departments to enhance overall customer experience. Developed knowledge about products and sales items to answer customer questions. Education and Training

04/2021

Ahmedabad

Bachelor of Science in Information Technology

Gujarat Technological University

03/2016 High School Diploma

N.M High School

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