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Laser Technician Customer Service

Location:
Gilbert, AZ
Posted:
January 11, 2023

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Resume:

Rebeca Fuller

480-***-**** adul1o@r.postjobfree.com Gilbert, AZ LinkedIn Profile

Aesthetician & Laser Technician

Influential Communicator • Collaborative Leader • Critical Thinker Summary

Garnered a reputation as a 'go-to' resource when results are needed, recognized for a unique blend of thought leadership, innovating ideas, inspiring individuals, business support, and planning. Strong organizational and written, verbal, and interpersonal communication skills help to ensure the provision of excellent customer service, the development of productive relationships, and the ability to prioritize tasks and work resourcefully / effectively under stress and time constraints. Thrives in an environment offering challenging responsibilities and the opportunity to work with a collaborative and progressive team.

Core Competencies

Skin Analysis Problem Solving Continuous Improvement Motivational Leadership Effective Communication Cross-Group Collaboration Creative Thinking Workflow Coordination Detail-Oriented Organization & Flexibility Relationship Development Policies & Procedures Soft Skills

Critical Thinking: Use resources to make responsible decisions in a high-energy environment, adapt quickly to change, time management, and prioritize tasks to meet deadlines. Communication: Equipped with interpersonal communication skills and able to smoothly blend and interact with top management, peers, and teams from diverse backgrounds. Customer Service: Inherent customer service oriented with proven success in handling sensitive situations and cultivating a rapport with even the most difficult of personalities. Professional Work Experience

Aesthetician and Laser Technician • Gilbert Perfect Skin • Gilbert, AZ • 11/2020-Present

Interact with clients to determine and assess their beauty needs and ensure the provision of high-quality customer service to guests in line with the organization’s mission statement and core values.

Work closely with the physician to evaluate a client’s skin condition and determine the best approach in treating the skin; provide support during cosmetic procedures such as Botox and Fillers.

Provide a wide range of services such as Facials, Chemical Peels, Diamond Tome MicroDermabrasion, Medical Micro- needling, Laser Resurfacing, Thermage Radio Frequency, Dermafacials, Laser Hair Removal, ST, Photo Facial (SCITON, BBL), including retail sales to the client base.

Handle maintenance and repair work scheduling for equipment and tools to prevent frequent breakdowns while maintaining a clean and safe workplace.

Design and implement a system to record, maintain and update all clients’ personal information, diagnosis, appointments, payments, and treatments.

Function as an advanced skincare practitioner and cosmetic laser technician, providing clients with professional beauty and treatment advice.

Aesthetician and Laser Technician • Vitalize Med Spa • Chandler, AZ • 01/2019-10/2020

Provided efficient, professional advice and tips on beauty needs while serving as an expert skin care practitioner and cosmetic laser technician.

Scheduled meetings with clients to discuss and determine their beauty requirements and ensure the delivery of exceptional and quality services to meet clients’ needs.

Offered a variety of services to clientele, including and not limited to facials, chemical peel, waxing, eyelash lift/tint, Individual lash extensions, body treatments, theatrical makeup, SkinfinitySF, Pixel Resurfacing, Hair Reduction, Photo Facials (ALMA IPL) and customer retail services.

Collaborated with the physician in charge to determine the best approach in treating a client’s skin condition and provided assistance during cosmetic procedures such as Botox and Fillers.

Inputted all clients’ data such as personal information, appointment schedules/reschedules, diagnosis, payments, and treatments into the Spa’s database.

RF

Rebeca Fuller

Page 2-480-***-**** adul1o@r.postjobfree.com

Drove Projects/Tasks Through Prioritization Workflow Assigned Task Organization Prioritization Alignment Initiation & Implementation Task Completion Professional Work Experience (continued)

Universal Banker • US Bank • Chandler, AZ • 03/2019-09/2019

Developed promotional materials to market the bank’s products and services and generated leads and referrals, which resulted in realizing the bank’s office sales goals and related objectives.

Handled new customer and business account openings promptly and professionally and coordinated transactions with other departments within the bank, such as loans, accounts receivable, and investments.

Managed and conducted teller and cash vault transactions with accuracy, and balanced cash drawers at the end of each working day, for correctness.

Oversaw the processing of teller transactions, including and not limited to deposits, withdrawals, payments, transfers, checks to cash, and negotiable purchasing.

Kept abreast of competitor products, services, and current promotions and utilized knowledge to incorporate changes and modifications to the bank’s processes to stay on top competition.

Supported branch call efforts by reviewing prospect lists and updating and calling prospective customers regularly to secure them.

Independent Sales Consultant • Norwex • 08/2016-12/2019

Collaborated with NORWEX’s marketing department to develop common strategies and set sales targets for the sales department per the company’s sales goals.

Identified customers seeking environmentally friendly cleaning supplies for their homes and workplace and strategically promoted safe cleaning products to them.

Led a team of 10 sales consultants; supervised and evaluated team performance and supported the team through onboarding and independent sales.

Built sales by attending public and private events and sold NORWEX products directly to other attendees; monitored sales numbers and metrics.

Spa SWINA • Southwest Institute of Natural Aesthetics • Tempe, AZ • 07/2018-08/2019

Met with clients to provide professional advice as an expert skin care practitioner and cosmetic laser technician and provided exceptional customer service to clients.

Provided clients with a variety of services offered by the clinic, such as facials, chemical peel, waxing, eyelash lift/tint, body treatments, theatrical makeup, Microneedling, Pixel Resurfacing, Hair Reduction, Photo Facials (IPL), Fat reduction with Skin Tightening (VShape) and retail customer services.

Maintained records of client information, confirmed patient information to ensure the correct procedure is being performed on the client and inputted treatment information to track progress.

Prepared treatment areas by setting up equipment before procedures and assisted the physician in conducting procedures such as Botox and Fillers.

Medical Biller/Surgery Scheduler • Matias Otology • Phoenix, AZ • 04/2007-09/2016

Managed medical claim appeals and transmissions efficiently, utilizing APME, EDI insight, MediFax, and AllMeds Electronic Billing programs.

Assigned and coordinated surgical procedures for Neuro-Otology surgeries, including implants (BAHA and CI), to patients, in accordance with the physician’s schedule.

Provided information regarding the clinic’s operations, including cost estimates and billing to patients, and maintained accurate records of all patients’ medical history.

Reviewed patient bills, payments/refunds for accuracy and completeness, and handled the processing of insurance claims to insurance carriers.

Education

Licensed Aesthetician, Southwest Institute of Natural Aesthetics, Tempe, AZ 08/2019 Certified Cosmetic Laser Technician, Southwest Institute of Natural Aesthetics, Tempe, AZ 08/2019



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