Laser Technician Customer Service

Rebeca Fuller

480-***-**** *****.*.*******@*****.***

Gilbert, AZ LinkedIn Profile

Aesthetician & Laser Technician

Influential Communicator • Collaborative Leader • Critical Thinker

Summary

Garnered a reputation as a 'go-to' resource when results are needed, recognized for a unique blend of thought leadership, innovating ideas, inspiring individuals, business support, and planning. Strong organizational and written, verbal, and interpersonal communication skills help to ensure the provision of excellent customer service, the development of productive relationships, negotiation skills, and the ability to prioritize tasks and work resourcefully / effectively under stress and time constraints. Thrives in an environment offering challenging responsibilities and the opportunity to work with a collaborative and progressive team.

Core Competencies

Skin Analysis Problem-Solving Continuous Improvement Motivational Leadership Effective Communication Cross-Group Collaboration Creative Thinking Workflow Coordination Detail-Oriented Organization & Flexibility Relationship Development Market Strategies. Policies & Procedures Soft Skills Critical Thinking: Use resources to make responsible decisions in a high-energy environment, adapt quickly to change and time management, and prioritize tasks to meet deadlines. Communication: Equipped with interpersonal communication skills and able to smoothly blend and interact with top management, peers, and teams from diverse backgrounds. Customer Service: Inherent customer service oriented with proven success in handling sensitive situations and cultivating a rapport with even the most difficult of personalities. Social Media/marketing: Assisting in creating social media, scheduling content for facebook and instagram,engaging with followers by responding to comments,supporting social media campaigns and promotions, monitoring social media trends and topics, and supporting marketing efforts by promoting events and products. Professional Work Experience

Aesthetician and Laser Technician • Skinovative • Gilbert, AZ • 07/2023-Present

• Provide excellent customer service, establishing and maintaining positive relationships with clients. • Administer Inmode M8, Sciton BBL/Moxi treatments, focusing on improving skin texture and addressing pigmentation issues. • Utilize Laser Genesis technology for skin revitalization, reducing the appearance of fine lines and redness. • Manage client records and treatment documentation with confidentiality and accuracy.

• Conduct consultations with clients to assess their skincare needs and recommend appropriate pre- and post-treatments and products. Educate clients on skincare routines and treatment care.

• Conduct treatments with Lumenis RF MN and Lumenis LHR, specializing in hair removal and skin resurfacing. • Collaborate with other team members to foster a unified and seamless client experience, including coordinating efforts, sharing insights, and working collectively to uphold and enhance the overall quality of service delivered. • Perform VI peels for skin exfoliation and renewal and apply Exilis Ultra for skin tightening. And use Skinmedica and ZO Skinhealth products for optimal treatment and home care results.

• Provide a range of facials tailored to individual skin types and concerns, including dermaplaning procedures and advanced Hydrafacial treatments.

• Top performer for the company, this includes retail, open account/memberships and treatments. Sold on average per month $40,000 of services and products combined. Aesthetician and Laser Technician • Gilbert Perfect Skin • Gilbert, AZ • 11/2020-07/2023

• Interacted with clients to determine and assess their beauty needs and ensure high-quality customer service to guests per the organization’s mission statement and core values.

• Worked closely with the physician to evaluate a client’s skin condition and determine the best approach to treating the skin; provided support during cosmetic procedures such as Botox and Fillers.

• Provided a wide range of services such as Facials, Chemical Peels, Diamond Tome MicroDermabrasion, Medical Micro needling, Laser Resurfacing, Thermage Radio Frequency, Dermafacials, Laser Hair Removal, ST, Photo Facial (SCITON, BBL), including retail sales to the client base. EXPERT skincare professional in ZO Skinhealth, Skinmedica and Avene.

• Handled maintenance and repair work scheduling for equipment and tools to prevent frequent breakdowns while maintaining a clean and safe workplace.

• Designed and implemented a system to record, maintain, and update all clients’ personal information, diagnoses, appointments, payments, and treatments.

• Functioned as an advanced skincare practitioner and cosmetic laser technician, providing clients with professional beauty and treatment advice.

• Top performer for the company, this includes retail and treatments. Sold on average per month $25,000 of services and products combined.

Drive Projects/Tasks Through Prioritization Workflow Assigned Task Organization Prioritization Alignment Initiation & Implementation Task Completion Professional Work Experience (continued)

Aesthetician and Laser Technician • Vitalize Med Spa • Chandler, AZ • 01/2018-10/2020

• Provided efficient, professional advice and tips on beauty needs while serving as an expert skin care practitioner and cosmetic laser technician.

• Scheduled meetings with clients to discuss and determine their beauty requirements and ensure the delivery of exceptional and quality services to meet clients’ needs.

• Offered a variety of services to clientele, including but not limited to facials, chemical peel, waxing, eyelash lift/tint, Individual lash extensions, body treatments, theatrical makeup, SkinfinitySF, Pixel Resurfacing, Hair Reduction, Photo Facials (ALMA IPL) and customer retail services.

• Collaborated with the physician in charge to determine the best approach in treating a client’s skin condition and assisted cosmetic procedures such as Botox and Fillers.

• Inputted all clients’ data such as personal information, appointment schedules/reschedules, diagnosis, payments, and treatments into the Spa’s database.

Universal Banker • US Bank • Chandler, AZ • 03/2019-09/2019

• Developed promotional materials to market the bank’s products and services and generated leads and referrals, realizing the bank’s office sales goals and objectives.

• Handled new customer and business account openings promptly and professionally and coordinated transactions with other departments within the bank, such as loans, accounts receivable, and investments.

• Oversaw the processing of teller transactions, including but not limited to deposits, withdrawals, payments, transfers, checks to cash, and negotiable purchasing.

• Kept abreast of competitor products, services, and current promotions and utilized knowledge to incorporate changes and modifications to the bank’s processes to stay on top of the competition. Independent Sales Consultant • Norwex • 08/2016-12/2019

• Collaborated with NORWEX’s marketing department to develop common strategies and set sales targets for the sales department per the company’s sales goals.

• Identified customers seeking environmentally friendly cleaning supplies for their homes and workplaces and strategically promoted safe cleaning products to them.

• Led a team of 10 sales consultants; supervised and evaluated team performance and supported the team through onboarding and independent sales.

• Built sales by attending public and private events and sold NORWEX products directly to other attendees; monitored sales numbers and metrics.

• Consistently exceeded sales targets by 40% and ranked as the top performer in the team for two consecutive years. Spa SWINA • Southwest Institute of Natural Aesthetics • Tempe, AZ • 07/2018-08/2019

• Met with clients to provide professional advice as an expert skin care practitioner and cosmetic laser technician and provided exceptional customer service to clients.

• Provided clients with a variety of services offered by the clinic, such as facials, chemical peel, waxing, eyelash lift/tint, body treatments, theatrical makeup, Microneedling, Pixel Resurfacing, Hair Reduction, Photo Facials (IPL), Fat reduction with Skin Tightening (VShape) and retail customer services.

• Maintained records of client information, confirmed patient information to ensure the correct procedure was being performed on the client, and inputted treatment information to track progress. Medical Biller/Surgery Scheduler • Matias Otology • Phoenix, AZ • 04/2007-09/2016

• Managed medical claim appeals and transmissions efficiently, utilizing APME, EDI insight, MediFax, and AllMeds Electronic Billing programs.

• Assigned and coordinated surgical procedures for Neuro-Otology surgeries, including implants (BAHA and CI), to patients according to the physician’s schedule.

• Provided information regarding the clinic’s operations, including cost estimates and billing to patients, and maintained accurate records of all patients’ medical history. Languages

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English & Spanish

Education

Licensed Aesthetician, Southwest Institute of Natural Aesthetics, Tempe, AZ 08/2019 Certified Cosmetic Laser Technician, Southwest Institute of Natural Aesthetics, Tempe, AZ 08/2019

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