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Service Representative Customer

Location:
Covina, CA, 91723
Posted:
January 11, 2023

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Resume:

JADE HERNANDEZ

• adul1a@r.postjobfree.com • 626-***-****

Education/Honors

Bachelor of Science in Nursing Graduation Date: 10/2017

West Coast University, Ontario

University GPA: 3.5 Nursing GPA: 3.9

Honors: University Honors, Dean’s List

Licensure and Certifications

BCLS Card (American Heart Association)

ACLS Card (American Heart Association)

PALS Card (American Heart Association)

Registered Nurse, CA License (#95151128)

Work Experience

Arrowhead Regional Medical Center 05/2018 -10/2021

Registered Nurse – Intensive Care Unit

●Promote team environment by identifying the needs of facility, patients, and staff while following protocol per organization.

●Implement quality care to critically unstable patients, use critical thinking skills to complete complex assessments and cares.

●Consistently exhibits behavior and communication skills that demonstrate professional commitment to superior customer service, including quality, care and concern with each patient.

●Collaborate with interdisciplinary teams to prepare patient and family for next level of care

●CRRT Certified/Experience

●Critical Care certification

Children’s Hospital Los Angeles 02/2020 - 02/2021

Registered Nurse – Cardiothoracic Intensive Care Unit

●Performed complex assessments, and high-intensity therapies and interventions

●Participated in Research committees, and education to oncoming new grads

●Collaborate with interdisciplinary professionals to create a personalized integrated care plan

well as advocating for children and their families,

●CRRT Certified/Experience

Arrowhead Regional Medical Center 11/2016 - 05/2018

Student Nurse – Intensive Care Unit

●Providing administrative support to professional staff, unit clerking

●Excellent communication skills with patients and interdisciplinary teams

●Implement quality care for 16 patients in collaboration with nurses and CNAs

Nordstrom 06/2008 - 08/2014

Customer Service Representative

●Provides exceptional family centered and collaborative client care.

●Team oriented with experience working well with others and with multi-disciplinary teams.

●Exceptional ability to multitask; able to manage priorities quickly and accurately while working with clients performing well in high volume, fast paced environments.

●Prioritizes and ensures client confidentiality and customer service.

●Strong customer advocate as well as maintaining leadership skills.

●Passionate about customer satisfaction, and goal oriented.

Volunteer Experience

VNA Hospice and Palliative Care of Southern California 10/2015 - 06/2018

Provides companionship to terminally ill elderly and pediatric patients.



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