Patient Scheduler Data Entry

Daniel J Akridge

Patient Scheduler & Service Representative

***************@*****.*** • 480-***-****

linkedin.com/in/daniel-akridge-86ba90164 • Phoenix, AZ

Summary

Energetic and service-oriented professional with expertise in providing assistance with wide range of front-office functions, such as insurance verification and answering phones, while operating multiple software applications to support clients. Instrumental in performing various administrative functions of clinic, including reception, medical records, and scheduling, to support patients as per organizational policies and standards. Demonstrated excellence in responding to patient questions/concerns, managing patient flow, and assisting with revenue cycle management. Talent to edit clinical summary notes, analyze patients' responses to medical pre-screening questions, and ensure seamless dialogue between patient and provider. Articulate communicator with well-developed aptitude to build and foster strong relationships with colleagues, staff members, management, and patients. Equipped with strong work ethic and ability to execute multiple tasks, while thriving and growing in fast-paced environment. Technically proficient in MS Outlook, Word, Excel, Photoshop, and Lightroom.

Areas of Expertise

Excellent Patient Service/Support

Conflict Resolution

Rapport Building

Patient Scheduling

Insurance Verification

Patient Flow Optimization

Medical Assistance

Data Entry

Effective Communication

Certification

Certificate: Medical Coding & Billing – CareerStep - 2020

Professional Experience

Spooner Physical Therapy, Phoenix, AZ 11/2020 - 10/2021

Patient Service Coordinator

Answered and directed incoming phone calls to address patients’ questions and concerns. Assisted with revenue cycle management and insurance verification. Set schedule of patients in systematic and timely manner. Oversaw therapists’ schedules and coordinated changes between patients and providers. Verified patient benefits prior to treatment and accurately explained benefits to patients.

Additional Experience

Designer, Camelback Flower Shop, Phoenix, AZ

Cactus Flower Florist - Designer, Supervisor, Phoenix, AZ

Education

Associate of Applied Science: Urban Horticulture

Mesa Community College, Mesa, AZ

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