Data Entry Customer Service

Catina L. James

916-***-**** ***.***@*****.*** Henderson, NV 89002

Professional Profile

Self-starting and goal oriented with the confidence, perseverance and vision to promote success. I am seeking a challenging position that will demand the full utilization of my professional skill and experience with an opportunity for advancement. Areas of expertise include:

• Data Organization and Entry

• Organizational Skills

• Planning and Coordination

• Community Outreach

• Clerical Support

• Interpersonal

Communication

• MS Office

• Front & Back Office Support

• Detail Oriented

Career Experience

Waste Management August 2011 to Present

Fleet Operation Specialist, Woodland, CA September 2019 to Present

Provides clerical and administrative support to departmental managers, and assists in coordinating all aspects of daily operations, including recording and reporting data

Supports in troubleshooting and resolving safety, service, and operational issues

Creates, distributes, and close-out customer tickets on a daily basis

Maintains and distributes department related daily information

Communicates with other supervisors and managers about operations and/or dispatch issues

Completes and maintains a variety of reports as directed by the department manager

Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor

Assists with data collection and reporting required for incentive pay programs

Order and maintain office and truck parts

Operation Specialist, Sacramento, CA August 2011 to September 2019

Provided clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data

Assisted in troubleshooting and resolving safety, service, and operational issues

Created, distributed, and closed-out customer tickets on a daily basis Catina L. James

P a g e 2

Maintained and distributes department related information on a daily basis

Communicated with other supervisors and managers about operations and/or dispatch issues

Completed and maintained a variety of reports as directed by the department manager

Used software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor

Assisted with data collection and reporting required for incentive pay programs

Helped with the processing of payments and other financial tasks as necessary

Contributed to the implementation of operational projects as needed

Communicated with customers about service issues as needed

Outlined scheduling and work assignments with employees

Entered Service Machine SMART data on a daily basis

Checked drivers out preforming Confirmations on OCSD and OPUS Los Rios Community College District, Sacramento, CA March 2010 to August 2011 American River College Campus Police-Clerk I

Provided oral and written information to visitors

Maintained daily department logs and data entries to ensure smooth office flow

Handled department files, indexes, copies and office equipment to

Demonstrated techniques and strategies necessary to manage a large volume of incoming calls and answer the needs of clients, staff and partners

Dispatched non-emergency calls through ARMS to appropriate offices and community locations Grant & Weber Incorporated, Rancho Cordova, CA September 2007 to August 2011 Administration Assistant

Entered customer information and complied data into computer software while providing great customer service

Prepared payroll and maintained staff timesheets

Ordered and handled office supplies and equipment

Managed filing system, ensuring all documents where correctly labeled and filed to organizations guidelines

Answered multi phone lines and entered customer and client information into computer system NCO Financial Systems Incorporated, Rancho Cordova, CA November 2005 to September 2007 Liens Clerk

Greeted customers and provided services to ensure a positive experience

Typed and prepared hospital liens and letters

Created and categorized spreadsheets to develop an effective tracking strategy

Processed and reviewed client files to verify accuracy of information Catina L. James

P a g e 3

Set up meetings and appointments with customers or partners Saint Mary’s Regional Medical Center, Reno, NV October 2022 to September 2005 Admit Scheduler & Intake Receptionist

Scheduled outpatient procedures, testing, non-surgical admits, and infusion treatments

Pre-registered patients admitted for radiology producers

Handled admit functions for ER patients, inpatient rollovers, transfers, direct admits, ER discharge and payment collections

Verified Insurance for outpatient testing, surgery and inpatient admits

Obtained authorizations, answering multi phones lines, data entry and front office support WEAVE Incorporated, Sacramento, CA June 2000 to June 2002 Administration Assistant & Sexual Assault ER Responder

Crisis Line Counseling to identify and document narratives of customers in need of assistance

Obtained safe contact information for callers to ensures calls are routed to appropriate departments

Demonstrated appropriate customer service skills to provide reassurance and comfort to clients

Prepared monthly reports and created excel spreadsheets

Organized and handled office supplies, equipment, and facility spaces Education

EBM Business Institute Success School of Business Winterstein Adult Education Micro Computers Operations Property & Casualty Insurance Health Unit Coordinator Citrus Heights, CA Sacramento, CA Sacramento, CA

Certifications

WEAVE Incorporated, Sacramento, CA Domestic Violence Resource Center, Reno, NV Domestic Violence & Sexual Assault Training Domestic Violence Training

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