TATIANA

JACKSON

tatianajackson***@gmai

l.com

214-***-****

Irving, TX 75062

Organized and dependable candidate successful at

managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY

Empyrean - Client Representative

Houston, TX • 09/2022 - 12/2022

WORK HISTORY

Resolved customer service inquiries that required

research and interactions with carriers or agents.

•

Logged and responded to client inquiries to improve service processes.

•

Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

•

Documented data and completed accurate updates to

case records.

•

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

•

Carried out day-day-day duties accurately and

efficiently.

•

Demonstrated respect, friendliness and willingness to help wherever needed.

•

Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.

•

Helped large volume of customers every day with

positive attitude and focus on customer satisfaction.

•

Maintained accurate record-keeping with proactive

attention to client information updates.

•

Coordinated with operations staff to resolve service problems and boost client satisfaction.

•

SKILLS

• Data Entry

Teamwork and

Collaboration

•

• Mail Management

• Deadline Adherence

• Computer Skills

• Customer Service

Recordkeeping and

Confidentiality

•

• MS Office

• Attention to Detail

• Telephone Etiquette

• Database Entry

Texas A&M University -

Commerce

Commerce, TX • Expected in

06/2024

Bachelor of Arts: Criminal

Justice

Texas A&M University -

Commerce

Commerce, TX • Expected in

EDUCATION

06/2024

Bachelor of Science:

Paralegal Studies

Jack E Singley Academy

Irving, TX • 06/2019

High School Diploma

CERTIFICATIONS

National Society for Legal

Technology - December

14,2022

•

Trial Director 6, National

Society for Legal

Technology - December

12,2022

•

NetDocuments & ndOffice,

National Society for Legal

Technology - December

11,2022

•

Word 2019, National

Society for Legal

Technology - December

6,2022

•

Adobe Acrobat Pro DC,

National Society for Legal

Technology - December

4,2022

•

OneNote for Office 365,

National Society for Legal

Technology - December

4,2022

•

Clio, National Society for

Legal Technology -

December 4,2022

•

CloudNine Concordance

Desktop 1.09, National

Society for Legal

Technology - December

3,2022

•

• PowerPoint 2019, National

Velma K. Waters Library - Student Worker

10/2021 - 05/2022

CTDI - Parts Runner

10/2020 - 01/2021

Introduced clients to available online resources and services to increase convenience.

•

Described product highlights and benefits to help guide purchasing decisions.

•

Delivered exceptional customer service to every

customer by leveraging extensive knowledge of products and services and creating welcoming, positive

experiences.

•

• Responded proactively and positively to rapid change. Investigated and resolved customer inquiries and

complaints quickly.

•

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving

problems swiftly.

•

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

•

Exhibited high energy and professionalism when dealing with clients and staff.

•

• Delivered prompt service to prioritize customer needs.

• Took and followed detailed directions from others. Worked in team environment to maintain high levels of productivity.

•

Answered phone calls and routed callers to appropriate personnel.

•

Maintained excellent customer service and positive attitude towards guest, customers and fellow

teammates.

•

Greeted incoming office visitors, answered questions and directed individuals to office locations.

•

Greeted customers and guests warmly and offered

immediate assistance.

•

Collected information for staff and entered into

computer system.

•

• Pulled parts off store shelves to fill customer orders. Checked parts computer for stock items and initiated special orders.

•

• Determined parts needed by analyzing information and Society for Legal

Technology - December 1,

2022

iManage Work 10 Desktop,

National Society for Legal

Technology - October

19,2022

•

Excel 2019, National

Society for Legal

Technology - October

10,2022

•

Litera Workshare Compare

10.8, National Society for

Legal Technology -

September 27,2022

•

Outlook 2019, National

Society for Legal

technology - September

11,2022

•

Microsoft Teams 2021,

National Society for Legal

Technology - September

5,2022

•

Domino's Pizza - Manager

12/2016 - 01/2020

descriptions provided by customer.

Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.

•

Communicated customer complaints, requests and

feedback to company management for swift resolution.

•

Accomplished multiple tasks within established

timeframes.

•

Cross-trained existing employees to maximize team

agility and performance.

•

Maximized performance by monitoring daily activities and mentoring team members.

•

Evaluated employees' strengths and assigned tasks based upon experience and training.

•

Applied customer feedback to develop process

improvements and support long-term business needs.

•

Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

•

Contact this candidate