Customer Service Data Entry
Resume:
TATIANA
JACKSON
tatianajackson***@gmai
l.com
Irving, TX 75062
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY
Empyrean - Client Representative
Houston, TX • 09/2022 - 12/2022
WORK HISTORY
Resolved customer service inquiries that required
research and interactions with carriers or agents.
•
Logged and responded to client inquiries to improve service processes.
•
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
•
Documented data and completed accurate updates to
case records.
•
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
•
Carried out day-day-day duties accurately and
efficiently.
•
Demonstrated respect, friendliness and willingness to help wherever needed.
•
Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
•
Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
•
Maintained accurate record-keeping with proactive
attention to client information updates.
•
Coordinated with operations staff to resolve service problems and boost client satisfaction.
•
SKILLS
• Data Entry
Teamwork and
Collaboration
•
• Mail Management
• Deadline Adherence
• Computer Skills
• Customer Service
Recordkeeping and
Confidentiality
•
• MS Office
• Attention to Detail
• Telephone Etiquette
• Database Entry
Texas A&M University -
Commerce
Commerce, TX • Expected in
06/2024
Bachelor of Arts: Criminal
Justice
Texas A&M University -
Commerce
Commerce, TX • Expected in
EDUCATION
06/2024
Bachelor of Science:
Paralegal Studies
Jack E Singley Academy
Irving, TX • 06/2019
High School Diploma
CERTIFICATIONS
National Society for Legal
Technology - December
14,2022
•
Trial Director 6, National
Society for Legal
Technology - December
12,2022
•
NetDocuments & ndOffice,
National Society for Legal
Technology - December
11,2022
•
Word 2019, National
Society for Legal
Technology - December
6,2022
•
Adobe Acrobat Pro DC,
National Society for Legal
Technology - December
4,2022
•
OneNote for Office 365,
National Society for Legal
Technology - December
4,2022
•
Clio, National Society for
Legal Technology -
December 4,2022
•
CloudNine Concordance
Desktop 1.09, National
Society for Legal
Technology - December
3,2022
•
• PowerPoint 2019, National
Velma K. Waters Library - Student Worker
10/2021 - 05/2022
CTDI - Parts Runner
10/2020 - 01/2021
Introduced clients to available online resources and services to increase convenience.
•
Described product highlights and benefits to help guide purchasing decisions.
•
Delivered exceptional customer service to every
customer by leveraging extensive knowledge of products and services and creating welcoming, positive
experiences.
•
• Responded proactively and positively to rapid change. Investigated and resolved customer inquiries and
complaints quickly.
•
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving
problems swiftly.
•
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
•
Exhibited high energy and professionalism when dealing with clients and staff.
•
• Delivered prompt service to prioritize customer needs.
• Took and followed detailed directions from others. Worked in team environment to maintain high levels of productivity.
•
Answered phone calls and routed callers to appropriate personnel.
•
Maintained excellent customer service and positive attitude towards guest, customers and fellow
teammates.
•
Greeted incoming office visitors, answered questions and directed individuals to office locations.
•
Greeted customers and guests warmly and offered
immediate assistance.
•
Collected information for staff and entered into
computer system.
•
• Pulled parts off store shelves to fill customer orders. Checked parts computer for stock items and initiated special orders.
•
• Determined parts needed by analyzing information and Society for Legal
Technology - December 1,
2022
iManage Work 10 Desktop,
National Society for Legal
Technology - October
19,2022
•
Excel 2019, National
Society for Legal
Technology - October
10,2022
•
Litera Workshare Compare
10.8, National Society for
Legal Technology -
September 27,2022
•
Outlook 2019, National
Society for Legal
technology - September
11,2022
•
Microsoft Teams 2021,
National Society for Legal
Technology - September
5,2022
•
Domino's Pizza - Manager
12/2016 - 01/2020
descriptions provided by customer.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
•
Communicated customer complaints, requests and
feedback to company management for swift resolution.
•
Accomplished multiple tasks within established
timeframes.
•
Cross-trained existing employees to maximize team
agility and performance.
•
Maximized performance by monitoring daily activities and mentoring team members.
•
Evaluated employees' strengths and assigned tasks based upon experience and training.
•
Applied customer feedback to develop process
improvements and support long-term business needs.
•
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
•
Contact this candidate