Data Entry Customer Service

Kimberly P. Rana

**************@*****.*** • Lincolnton, NC 28092 • 704-***-****

Administrative Professional

Accomplished and dynamic administrative professional with a proven history in customer service to drive organizational growth. Technically savvy in industry-specific technologies and adept at team collaboration and problem resolution. Skilled interpersonal communicator able to lead, train, and motivate others to their professional best.

•Office Administration

•Inventory Management

•Staff Training

•Customer Service

•Data Entry

•International Shipping

•Account Management

•Document Maintenance

•Payroll Processing

Career Experience

Customer Service Account Rep / Parts Coordinator, Progressive Furniture 2013 to Present

Collaborate as key part of a high-performing team to work with customers, dealers, and sales reps for inventory needs. Provide integral oversight to local and international shipping. Responsible for ensuring accuracy, verifying credit approvals, and correcting pricing issues. .

Central point of contact for 15+ sales reps and numerous dealers across in the US and internationally.

Analyzed and provided parts estimates requested for purchase by consumers and dealers.

Executive Administrative Assistant, Onin Staffing 2012 to 2013

Spearheaded daily operations focused on administration and corporate communications. Ensured memos and emails aligned with VP objectives and took a hands-on approach to maintaining documents with extreme confidentiality. Stayed knowledgeable of all office SOPs.

Supported the Vice President’s efforts directly and prepared correspondence for the Germany corporate office and throughout the organization locally.

Receptionist / Receiving Coordinator / Accounts Payable, VT Leeboy, Inc 2010 to 2012

Specialized in inventory management with a subject matter expertise in package labeling and data recording. Ensured accuracy by verifying all information. Key point of contact for switchboard operations, temporary payroll, and the maintenance of e-verify sheets.

Decreased errors by collaborating with the warehouse staff to ensure packing slips were accurate.

Performed highly detailed data entry for inventory management.

Customer Service Account Manager, Hickory Springs Manufacturing Company 2008 to 2010

Provided clear communication and issue resolution for customer accounts. Approved orders, performed data entry, and analyzed sales inquiries on a daily basis.

First point of contact for multiple customer accounts.

Customer Service Account Manager, Amiercan & Efird Inc 2005 to 2008

Continually sought process improvement opportunities to streamline workflow in regards to customer service, order entries and approvals, and account management. Entered lab work requests for new products and was recognized for excellent work ethic and service to all customers.

Trained all new sales staff and supported the efforts of 24 salesmen and eight warehouses.

Managed both international and domestic accounts as well as global shipping coordination.

Education & Activities

Bachelor of Science: Business Administration Western Carolina University

Technical Proficiencies

MS Office Suite Typing 50 wpm 10 Key Lotus Notes Foxpro SAP Typewriter Switchboard ISO9000

Activities

Big Brother / Big Sister former mentor

Active Church council member

Caregiver for elderly father

Contact this candidate