Service Representative Call Center
Resume:
Alishia Lara
Resume
Alishia Lara
Attached is the resume for Alishia Lara. I am currently an employee for the Department of Health and Human Services.
Alishia Lara
Phone number: 308-***-****
************@*****.***
OBJECTIVE
To advance and further my knowledge in a career.
EDUCATION
2021 Grand Canyon University
Psychology- Current
2018 Western Nebraska Comm. College
Starting pre recs for Nursing
2006 Morrill High School; Morrill, Nebraska
General Courses – Graduated in 2006
EXPERIENCE
March. 2022- Current Department of Health and Human Services
Social Worker, Scottsbluff, NE; Supervisor: Carrie Nemnich
Takes calls for clients through out the state of Nebraska
Completing and processing applications for those in need of additional assistance with food and energy needs.
April. 2021- Current Helping Hands
Caregiver, Scottsbluff, NE; Supervisor: Nicole Smith
Caregiver duties
Nov. 2018- Sept. 2021 Allo Communications
Technical Support, Scottsbluff, NE; Supervisor: Darryl Phillips
Handles calls from customer service reps and field techs
Schedule tech visits
Mar. 2017- Current Regional West Medical Center- St. Mary’s Plaza
Secretary II, Scottsbluff, NE; Supervisor: Diana Rohrick
Handles most calls for both Homecare and Hospice
File and other secretarial duties
Attend monthly meetings for Homecare and Hospice, as well as monthly meetings for UPC partnership and monthly administrative meetings
Complete documentation timeliness audits on a weekly basis
Complete weekly supervisory aide audits
Complete month discharge audits for expired and released patients for both departments
Nov. 2014- Mar. 2017 Workforce Analyst
Vertex Business Services, Scottsbluff, NE; Supervisor: Charles Harris
Handle CSR schedule requests
Attend daily meetings with operations teams. This also includes weekly and monthly meetings.
Complete and issue schedules for agents, creating and setting up meetings
Look into and create schedule forecasts to determine call volume
Call Center School training
May 2014- Jan 2015 Cashier and Stocker
Menards, Scottsbluff, NE; Cashier Supervisor: Miranda Smith
Handle customer merchandise while working with cash register
Work in different departments
Work with other departments to help stock or fill in if needed
Help keep work area and business as whole clean
Work any hours outside of regular work hours with Vertex
Nov. 2012- 2014 Billing Tech for TEG
Vertex Business Services, Scottsbluff, NE; Back Office Supervisor: Cindy Hayden
Handles billing inquiries from customer service reps.
Assists with emails from TEG clients for both MI and MN
Following up on client information updating or rebilling accounts for local office
Notate accounts in detail using specified contacts for billing purposes
Takes part in monthly team meetings to go over personal and team accuracy
Dec. 2010 – Nov 2012 Customer Service Representative
Vertex Business Services, Scottsbluff, NE; Call Center Manager: Carrie Kelly
Handle customer calls and completed customer requests with accuracy
Follow up on customer requests to ensure completion
Notate accounts in detail using specified contacts
Follow specified processes to ensure accuracy of work
Met or exceed required measurements
Member of WMIS team
Participate in meetings to help ensure WMIS runs correctly
Help document new processes for WMIS team
Participate in extra duties outside of regular job duties (i.e. Billing Project)
Currently part of FLEX scheduling (schedule changes every week based on business need)
May 2005 – August 2013 Cashier
Scottys, Scottsbluff, NE; Supervisor: Allen Haun
Handle customer orders
Help with food prep when needed
Work with cash register
Worked all shift types (i.e. Opening, Closing)
Clean work area
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