Sales Associate Corporate Manager

Location:

Posted:

January 11, 2023

Resume:

An Opportunity in a Dynamic Growth-Oriented Organization That Provides Challenge, Recognition, Rewards, and Upward Mobility for Continuous Outstanding Performance

TEENA D. SHEPHERD

Qualifications

•Outstanding Leadership and Management Skills

•Excellent Analytical Skills in Process Evaluation Techniques

•Superior Teaching and Training Skills

•Excellent Communicative Skills in Written and Spoken Word

•Outstanding Information Technology Skills

•Excellent Problem Solving and Investigative Abilities

•Totally Professional in Appearance, Conduct and Performance

•Excellent Financial Management and Goal Setting

•Superior Human Resource Management Capabilities

•Excellent Motivation Skills

•Superior Marketing and Sales Capabilities

•Excellent Organizational Techniques

•Outstanding Customer Relation Skills

Experience

September 2016-Present

Initial Outfitters, Auburn AL

Quality Control (September 2016-May 2017)

•Review/reconcile merchandise to match the order received

•Inspect for defects in merchandise

•Clean/bag all merchandise

•Prepare and pack for shipping

•Review and prepare enrollment orders for new consultants

•Review and prepare orders for replacement merchandise

Jewelry Pullroom Supervisor (May 2017-present)

•Print all orders and prepare for production

•Distribute orders to correct department

•Separate orders with jewelry by engravable, non engravable and party orders

•Scan/pull all jewelry orders and distribute to next department

•Train new employees

•Monitor and maintain new jewelry items received

•Update and monitor count for inventory (in pullroom and backstock)

•Organize new items and keep inventory accessibe for daily orders

I am crossed trained in multiple departments so I am able to assist when and where needed

20 years of consistently increasing duties and responsibilities culminating in team leadership and management responsibilities. Every assignment accomplished with the quality, excellence, and punctuality. Repeatedly assigned challenges of the highest order to solve complex issues and build mutually rewarding relations with the customers and vendors.

2009(November)-January 2015

Verizon Wireless Auburn, AL

Strategic Sales Associate

•Conceived, planned, developed, implemented and daily managed innovative effective support processed for major national, government and education accounts. These highly effective integrated processes and procedures enabled this business unit to increase sales by seven (7) %, saved eight (8) man hours weekly and greatly increased support efficiency of performance of 10 plus professional accounts and sales associates.

•Planned and implemented streamlined report and account monitoring process that reduced days outstanding for slow-paying account by 13 days. Standardized reports format and reduced administrative time for preparation by 13%

•Accomplished all preparatory actions and activities for industry and educational conferences and trade shows in the local geographic area. Represented the company at expositions at Hyundai, St Francis Hospital in Columbus, GA, City of Lanett, AL, Auburn University and Auburn University in Montgomery. These activities established and enhanced relationships and customer loyalty for the company.

2001-2008(March)/ 2001(April)-2009(October) Verizon Wireless

Corporate Sales Coordinator/Business Sales Associate (Education)

•Monitored Education, Government, National and large major accounts, supporting up to 10 sales associates, covering accounts through out all of Georgia and Alabama (i.e. University of GA, GA Tech, Auburn University, UNA, also k-12 institutions)

•Improved sales process by proactively managing accounts to make sure all were in compliance of company policies and procedures.

•Organize weekly/monthly meeting with customers to reviews account or concerns.

•Support sales team with daily order processing to allow more productive sales time management

1994-2001 Price Communications Wireless Auburn,AL

Account Services Supervisor (1996-2001)

•Monitor daily call/work performance of collection representatives.

•Direct training for new representatives.

•Direct contact with major collection agencies and credit bureaus.

•Monitoring of payment to accounts (in-house and agency return).

•Relay status of payments on accounts to both corporate manger and credit bureaus.

•Supply daily and monthly progress reports to corporate manager

•Manage larger accounts, bankruptcies/discharges and account reinstatement.

Senior Collection Representative (1994-1996)

•Daily contact with customers by phone and in-house.

•Monitor account balances on past due account both active and inactive.

•Consistently met or exceeded daily call quota for delinquent accounts

•Managed monthly service termination process for delinquent accounts

•Maintain incoming payments from collection agencies and report status to both regional director and credit bureaus.

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Contact Information

• 250 Allbrite Road, Opelika, AL 36801

•*******@*****.***

•334-***-****

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Education

1990-1994 Troy State University Troy, AL

•(GPA: 3.5)

•Bachelor of Arts, Human Resources

•Minor, Manual Communications (Sign Language)

Professional /Community

•Bible Class teacher ( preschool-4th grade)

•Chaperone for student international travel program (care for 10-17 students while visiting London, England)

•Lee Scott Academy band booster-fund raising chairman (consistently exceeding goals and implementing new projects)

•Chaperone for Lee Scott Academy band trips and competitions.

•Volunteer for school functions with in Lee Scott Academy (fall festival, football concessions, classroom activities)

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