Service Representative Customer
Resume:
Priscilla Hayes
Customer Service Professional
Jacksonville, FL 32210
*********.****@*****.***
To be employed by a company that would enhance my skills and abilities.To empower me with the tools, resources and knowledge to advance and grow to my fullest potential. Authorized to work in the US for any employer
Work Experience
CITIBANK
Citibank 5/23/22 to current
Fraud analyst are responsible for monitoring bank accounts, accounting paperwork and financial transactions. They analyze the data to identify any fraudulent and suspicious activities within the organization.
Customer Service Rep
Orange Park Chrysler Jeep, Dodge - Jacksonville, FL September 2016 to Present
Resolve customer issues
Work with department heads to work out a viable solution for the customer Authorized to offer complimentary services to create a better customer service experience Exceeded Chrysler Expectations by turning around negative surveys with a 50% ratio compared to other Chrysler
Dealerships
Supported the service /sales team by reaching out to customers by educating and providing ongoing assistance turning around the sales/service team monthly average Maintain a Customer Concern log for process improvement Customer Service Representative/Provider Relations Representative Value Options Federal Services, Inc/Tricare - Jacksonville, FL April 2009 to May 2016
• Supported the provider relations team by completing research and resolving claim issues.
• Targeted providers and facilities for inclusion in the network and maintain an appropriate and viable network in assigned areas.
• Provided ongoing benefit education and assistance to providers and facilities.
• Coordinated activities with internal departments and external partners to optimize customer service to network providers, non-network providers, facilities and internal customers.
• Ensured compliance with all TRICARE and accreditation requirements for all aspects of the contracting process.
• Complied with the HIPAA guidelines when discussing protected health information with providers. Customer Service Representative
Liberty Medical Services - Port Saint Lucie, FL
October 2008 to April 2009
• Answered incoming calls from beneficiaries with questions regarding their coverage.
• Ensured the beneficiaries would receive their 90 day mail order prescriptions in a timely manner.
• Researched and exercised critical thinking skills to determine why claims didn't process and pay correctly.
• Remained abreast on prescription supply levels to keep consumers informed of the status of refills.
• Maintained a clear and accurate understanding of company policies and procedures. Reporter/Journalist
Construction Journal - Stuart, FL
November 2007 to October 2008
• Researched, and compiled information pertaining to construction activity.
• Retrieved information from various sources such as websites, newspapers and field reporters.
• Posted information on community websites about ongoing and upcoming construction projects.
• Coordinated bidding on construction projects by developers, architects, and civil engineers. Education
High school
Skills
• Excellent communication skills (Less than 1 year)
• Microsoft Office (Less than 1 year)
• MS OFFICE (Less than 1 year)
• Team player (Less than 1 year)
• CSR
• Customer Service
• Call Center
• Customer Care
• Journalism
• Process Improvement
• Project Coordination
• Computer Networking
• CSS
Additional Information
SKILLS
• Ability to work with minimal supervision.
• Team player; will do whatever it takes to get the job done.
• Excellent communication skills; ability to adapt to any customer or situation.
• Proficient in Microsoft Office Suite
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