Service Associate Office

KIMBERLY GRIMM

**** ******* ****** *** ******, Iowa 50313 515-***-**** adukz1@r.postjobfree.com

Enthusiastic, customer focused Office Service Associate with 17 years of fulfillment experience

SKILLS PROFILE

-Able to multitask, work under pressure and meet deadlines

-Flexible and willing to learn new things

-Familiar with UPS shipping software

-Willing to help other areas when needed

-Customer focused with excellent attention to detail

EMPLOYMENT HISTORY. 2/2018- Present

Temporary Employment

Various employment from picking orders and assembly of

electrical components and shipping of customized Chrome

Pieces for RVs.

Fulfillment Office Services Associate, Williams Lea Tag

Customized Assembly, ING (now Voya Financial)

8/12/2002 — 11/1/2018

Des Moines, IA

Retained in the outsourcing transition of fulfillment from ING Financial to strategic partner, Williams Lea Tag.

Fulfillment –

Accurately retrieve all items from inventory shelves for the order.

Collate state specific kit materials according to the job instructions.

Neatly place items in a carton for shipment.

Shipping-

Operate UPS software to ship packages to customers, updating addresses or services level as needed.

Access internal systems and UPS software to package & ship custom print, posters, and print on demand items.

Quality Control-

Check printed items for precise color, clear printing and overall quality.

Customized Assembly-

Picked and assembled kits according to setup sheets exceeding the requested delivery dates.

Prepare kits for special mailings such as enrollment kits and employee benefits.

Revised kits according to customer requirements.

Ordered kits using the internal websites.

Cross trained to work in the Fulfillment department and moved there permanently in 2005.

Manpower 3/1999-8/9/2002

Des Moines, IA

Worked various temp jobs from soap factory to the Marlboro fulfillment line, and ING (now Voya)

ACTIVITIES

Volunteer – Animal Rescue League – 2003-Present

REFERENCES

Amanda Flotho Teri Patrick Royce Prickett

Account Manger Senior Account Manager Former Fulfillment Director

Williams Lea Tag Williams Lea Tag ING

515-***-**** 515-***-**** 515-***-****

adukz1@r.postjobfree.com adukz1@r.postjobfree.com adukz1@r.postjobfree.com

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