Entry Remote Data
Resume:
DAVID MANUKYAN
*******.*************@*****.***
www.linkedin.com/in/davidmanukyan
EDUCATION
California State University, Northridge Expected Graduation: June 2023 Bachelor of Arts in Business Administration
• Option in Systems and Operations Management
Los Angeles Valley College June 2021
AS-T in Business Administration and AA in Economics
• Graduated with a cumulative GPA of 3.9
Ulysses S. Grant High School June 2019
High School Diploma
• Averaged above a 3.0 GPA over the course of all years. Received numerous awards/certificates for academic performance EXPERIENCE
California State University, Northridge’s ARCS (Autonomy Research Center for STEAHM) Jan 2022 - June 2022 Communications, Marketing, and Business Development Associate
• Work directly with ARCS ICROP lead
• Research and identify prospects
• Identify best venues to place paid advertising (beyond social media channels)
• Assist in developing marketing pitches and associated materials
• Build social media copy and creative briefs
• Develop an integrated marketing strategy with campaigns combining social media, public relations, email marketing, etc.
• Measuring the progress of current PR campaigns by monitoring media coverage and reporting back to the team AMDJ Logistics INC June 2021 - Present
Company Administrator/Dispatcher
• Supervise company compliance with Local and Federal agencies
• Lead bookkeeping all expenses such as fuel (per IFTA and FMCSA regulations) and incomes for each trucking trip
• Administer load boards and book company loads at above average market prices
• Establish and maintain contact with Brokers and warehouses to ensure timely delivery of loads
• Maintained positive connection and worked with corporations such as Amazon, JB Hunt, Swift/Knight Logistics, Schneider National YAPI December 2019 - June 2021
Customer Success Specialist
• Manage and respond to incoming Customer Success calls, emails, and incident tickets in a timely manner
• Train dental practices on main software features and functionality, empowering to become better users and ensuring operation of software to its full potential
• Operate as a first point of contact for troubleshooting inquiries, helping to determine if issue is a user or environmental error
• Collaborate with Sales and Account Management teams to bridge communication, building a seamless implementation process for each practice
• Propose feature requests and work with Software Development team to drive product development
• Operate with Marketing team to identify and create help desk solutions to address frustrations of potential and existing users
• Organize additional projects as assigned by department lead Kmart November 2018 - June 2019
Cashier
• Controlled purchases made by customers every day as a cash register operator
• Respond to customer questions, handle money, and execute multiple customer service duties
• Perform duties such as stocking, inventory management, merchandising, and other administrative duties Manukian Jewelry November 2015 - March 2018
E-Commerce Administrator/Manager
• Supervise an e-commerce website through Wordpress
• Manage online product listings, including writing descriptions, setting/changing prices, and setting up SEO optimized pages
• Perform data entry of different products, sending customer emails, etc.
• Conduct social media marketing/managing by running Facebook Ads, regular Instagram posts, Twitter Ads, Google Express Ads, etc.
• Responding to customer calls/emails/inquiries in a timely and professional manner in compliance to company policy
• Deal with company branding and multimedia design (logo designing, image editing, and web design elements.) SKILLS
Administration, Management, Communication, Dispatching, Graphic Design, Adobe Photoshop, Microsoft Office Suite, Customer Service, Retail, Community Outreach, Data Entry, Social Media Management, Management, E-Commerce Website Administration, Familiarity with Wordpress Websites, English (Native), Russian (Native), Armenian (Native) AWARDS
• Ignition Badge in Digital Literacy and Responsibility, Adobe Certified Associate (Visual Design using Adobe Photoshop CC 2015), Certificate for Academic Performance (4.0 GPA)
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