Customer Service Data Entry
Resume:
Amanda Vasconzuelo
Coral Springs, FL *****
*********@*****.***
To work in a professional environment where I can grow and excel. Authorized to work in the US for any employer
Work Experience
Service Advocate
Florida Blue (Blue Cross and Blue Shield of Florida) - Remote Present
I provide customer service advocacy to members of FL Blue. I look up claims, update COB, utilize word, teams, Adobe, excel, Diamond and Quest to rectify claims, search benefits and contact providers for members. I respect HIPPA and keep PHI safe and secure. Teacher
Ladybird Academy - Coral Springs, FL
July 2015 to July 2020
Responsibilities
I work with the 3 year old class. I help with circle time, potty training, lunch, nap time, carrying out curriculum, art projects and so much more to enrich the lives of children and help them excel and grow. Accomplishments
I have my 45 hr DCF training and my CPR certification was recently updated. I discovered my love for working with children and I have my associates degree and staff credential Receptionist
Bright Futures Learning Center - Coral Springs, FL June 2014 to July 2015
Assisted the assistant director by filing papers like vaccinations forms, enrollment forms, as well as creating student profiles and using Microsoft word, excel and pro-care. Customer Service Trainer
Buy Buy Baby
July 2009 to July 2015
I trained each new hire in their respected departments to get them to the level desired by the company. I managed customer service desk and baby registry. Worked with programs such as, Excel, Word Processor and PowerPoint. Schedule and set bank deposits for the store. Counselor in Training
Bright Futures Learning Center - Coral Springs, FL June 2007 to August 2007
I worked over the summer during my senior year of High School as a counselor in training. I learned how to assist teachers in completing a curriculum, as well as run a tight and orderly, but fun classroom. Counselor in Training
Alphabetland - Coral Springs, FL
June 2006 to August 2006
I worked over the summer as a high school student. I was a counselor in training. I learned how to help students with projects, create fun activities and watch students while on field trips. Education
Associate's degree in Early Childhood Education
Broward College - Coconut Creek, FL
August 2020 to Present
Associate's degree in English
Broward College
June 2007 to May 2011
High School Diploma
Coral Springs Charter School
May 2007
Skills
• Child Care
• Childcare Provider
• Early Childhood
• Teacher Assistant
• Teacher Aide
• Day Care
• Communications (2 years)
• Sales Experience (6 years)
• Sales Management (1 year)
• Customer Service (6 years)
• Experience with Children
• Classroom Management
• Babysitting
• Toddler Care
• Tutoring
• Infant Care
• Curriculum Development
• Experience Working With Students
• Organizational Skills
• Sales
• Preschool Experience (5 years)
• Special Education
• Customer support
• Windows
• Multi-line phone systems
Certifications and Licenses
First Aid Certification
CPR Certification
Food Handler Certification
Assessments
Sales Skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Attention to Detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Work Motivation — Highly Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
July 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Verbal Communication — Highly Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
First Aid — Proficient
July 2020
Treating common medical emergencies
Full results: Proficient
Memorization — Highly Proficient
July 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Highly Proficient
Following Directions — Expert
July 2020
Following multi-step instructions.
Full results: Expert
Brand Ambassador — Highly Proficient
July 2020
Promoting brand awareness and sales.
Full results: Highly Proficient
Early Childhood Development — Expert
July 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Expert
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical Terminology — Proficient
July 2020
Understanding and using medical terminology
Full results: Proficient
Typing — Proficient
August 2020
Transcribing text using a standard keyboard
Full results: Proficient
Early Childhood Development — Expert
July 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Expert
Building Relationships for Childcare Providers — Expert August 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Expert
Workplace English — Highly Proficient
August 2020
Understanding spoken and written English in work situations. Full results: Highly Proficient
Working with MS Word Documents — Highly Proficient August 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient
Scheduling — Highly Proficient
August 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Data Entry: Accuracy — Expert
August 2020
Entering data quickly and accurately
Full results: Expert
Data Entry: Attention to Detail — Highly Proficient August 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Work Style: Conscientiousness — Expert
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Search Engine Optimization — Proficient
September 2020
Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Proficient
Elementary School Classroom Management — Highly Proficient September 2020
Managing behavior in elementary school classrooms
Full results: Highly Proficient
Social media — Proficient
October 2021
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Qualifications: I have six years worth of experience in customer service and management. I have another 6 years experience in childcare and development. I can work well under high stress situations as well as multitask without error. I'm a team player who is willing to learn. I have my 45 hour DCF training, I am currently in school to complete my degree in Early Childhood education and want to work under an experienced director.
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