Service Representative Data Entry
Resume:
Summary
A rigorous, task-driven professional with substantial experience in data entry, customer service, and reception duties. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organization levels.
Education
General
Havre de Grace High School • Havre de Grace, MD 05/2006 Experience
Customer Service Representative
Bank of America • Newark, DE 10/2021 - 05/2022
Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions Maintain a positive attitude and calmly respond to customers’ complaints Open new customer accounts
Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
Recommend possible products to meet the customers’ needs Refer issues and questions to managers if necessary Prepare product and customer reports by gathering data collected during customer interactions Collections Representative
SIMM Associates • Newark, DE 12/2018 - 09/2021
Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions Maintain a positive attitude and calmly respond to customers’ complaints Set up repayment options to meet the customers' needs Refer issues and questions to managers if necessary Customer Service Representative
Navient • Newark, DE 05/2014 - 07/2016
Listen to customers’ concerns, issues and questions TiShawna Huff
*.********@*****.***
1311 Columns Drive
Lithia Springs, Georgia
Resolve customers’ concerns and answer customers’ questions Maintain a positive attitude and calmly respond to customers’ complaints Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
Recommend possible repayment options to meet the customers’ needs Refer issues and questions to managers if necessary Skills
Computer skills, Customer service, Front desk, Communication skills, Microsoft office, Supervising experience, Microsoft word, Cashiering, Computer literacy, Cash handling, Delivery driver experience, Sales, Windows, Analysis skills, Typing, Writing skills, Microsoft excel
Languages
English
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