AMBER BURRELL

Roseville, MI

586-***-**** adukw9@r.postjobfree.com

I possess great interpersonal skills that include valuable customer service techniques. I am able to balance the requirements of multiple tasks in a fast paced environment, while making productive contributions to the economic growth of the organization. I am an energetic hard worker that dominates the day with positivity and quality for business needs

Administrative Support

Data Entry

Team building

Proficiency Microsoft Office

Customer Operations

Escalations

Troubleshooting

Detail orient

Call center

EXPERIENCE

ROCKET MORTGAGE, Detroit, MI 2019 - 2022

Senior Customer Advocate

Created and uploaded case sensitive documents onto client portals for them to conduct closings.

Updated account information to maintain customer records.

Consistently meeting productivity and quality metrics by taking 80+ calls and responding to 60 emails per day.

Identified, analyzed and resolved client concerns by addressing them with the best resolution per case.

Promoted available products and services to customers during calls, account management and order calls.

RAY LATHEM, Roseville, MI 2017 - 2018

Generalist

Facilitated inter-departmental communication to effectively provide customer support.

Collaborated with sales team members to stay current on inventory, complete accurate orders and resolve item issues.

Developed effective processes in alignment with goals and specifications in the accounting department.

Added documents to file records and created new records to support filing needs. BEAUMONT HOSPITAL, Royal Oak, MI 2015 - 2017

Assisted patients with meal plan development, addressing individual dietary requirements.

Delivered meal trays to patients and checked for satisfaction with dietary needs and requirements.

Educated clients about long-term health benefits of balanced diets and exercise programs.

Documented clinical finding and entered data for processing, recordkeeping for use by other medical professionals.

EASTPOINTE, MI 2011 - 2015

M.E.T.S East Detroit Bus Transportation Service

Assisted students with accommodations load/unload the bus safely.

Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.

Developed and maintained positive relationships with teachers, students, and parents. AMBER BURRELL adukw9@r.postjobfree.com Page 2

Taught and modeled safe bus riding practices to students. EDUCATION

General Education Diploma, Lincoln High School, Warren, MI SKILLS

Customer Operations

Quality Review

Trend Analysis

Enterprise CRM

Escalations

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