Data Entry Customer Service

Ashley Wellman

*************@*****.*** 469-***-****

Summary of qualifications

Ability to work efficiently, accurately and up to company standards and to work as a team and individually

Highly motivated and a quick learner, Strong communication skills, time management and organized

Education

High school diploma -The Colony High School - The Colony, TX May 2001 to May 2005

Work Experience

Funding Coordinator

Capital One Auto Finance – Plano/Prosper, TX (WFH)

Apr 2021- Jan 2023 – Company layoff

Gather and verify loan documentation, which may include making outbound phone calls to loan customers. Process data entry for loan information. Handle a case-load of loans to process funding and verification of documentation. Identify, document, and correct identified errors with loan documentation and loan process and programs. Persistence and out of the box thinking to fund an application when errors arise. Ensure accuracy and highest quality assurance standards in a timely manner. Assist new team members through reviewing errors and peer reviews. Team leader for building team moral, Presistence and out of the box thinking to fund an application when errors arise

Customer Service and Phones

Medical Assistant

Exult Healthcare - McKinney, TX

Dec 2020 to Mar 2021

Mental health awareness, Doctor communication, Mental health screening questions via in person or over the phone. Customer service, Accuracy, Patient care, medical charts and records. High attention to detail., Vitals, height, weight, blood pressure automatic machine. Patient documents and scanning, Answered incoming calls and made outgoing calls. Refill prescription requests with approval from doctor, Sending lab orders to quest diagnostics. Greet & check-In patients upon arrival & schedule next appointment upon leaving., Medical appointment scheduling via phone, in person

Customer Service and Phones

Medical Receptionist

Faster Care -Urgent Care - Richardson, TX

Oct 2020 to Dec 2020

Medical reception, Customer service, Accuracy, Doctor communication, Patient care, Patient documents and scanning. Answered incoming calls and made outgoing calls, Greet & check-In patients upon arrival and Check-Out patients & schedule next appointment uponleaving. collect balances, co-pays, or co-insurance at check-out. Insurance verification, Appointment scheduling via phone, in person & online

Customer Service and Phones

Cytology/Pathology Laboratory Assistant

Convergent Diagnostics - Allen, TX

Oct 2019 to Oct 2020

Specimen Handling (urine, nail, stool) data entry, laboratory accessioning. Covid19 handling. CLIA, OSHA, CAP, HIPPA, Audit reports, Training new hires. PPE compliant, patient care, patient documents, verify patient information with accuracy. CLIA, OSHA, CAP, HIPPA, Audit reports, Training new hires

Customer Service and Phones

Medical Billing Specialist/ Laboratory assistant

Path Advantage - Dallas, TX

Nov 2012 to Oct 2019

Data entry, Customer service, Accuracy, Pathology, Patient care, Patient documents and scanning, Hippa, ICD-9 & 10, CPT coding. Insurance verification, Inbound and outbound Calling to clients, insurances and patients. Explanation of Benefits knowledge, Used different LIS systems per cable companies for patient charts. Contacted clients for issues regarding customer accounts, Contacted customers for issues regarding payments

Customer Service and Phones

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