Claims Associate Service Representative
Resume:
Doreen Celaya
Phoenix, AZ *****
************@*****.***
Hard working professional with 10+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs. Aiming to leverage my skills to successfully fill the Customer Service Representative role for your company.
WORK EXPERIENCE
State Farm, Phoenix, AZ
Claims Associate May 2022 – December 2022
Proactively investigating claims, applying coverage, accurately documenting the file, and paying what is owed.
Answering inbound calls and making outbound calls to customers and claimants.
Supporting our customers through personalized, caring, and simple interactions.
Rocket Mortgage, Phoenix, AZ
Senior Hotline Closing Specialist May 2020 – May 2022
Develops understanding of document requirements such as hazard insurance, flood certifications, underwriting conditions, taxes, title report, etc., to ensure all issues have been resolved prior to funding
Reviews closing settlement statement to verify all fees are correctly disclosed and collected.
Schedule closing dates for clients to close on their reference.
Wells Fargo, Tempe, AZ. February 2019 – May 2020
Operations Processor
Performs a variety of operational tasks for a moderately complex to complex process or functions.
Takes accountability for entire process from receipt of work to resolution and closure..
Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions to CRT/PC, verifying accuracy; balancing general ledger accounts; resolving complex customer issues using multiple resources and records; preparing, editing, distributing and/or correcting specialized documents.
Bank of America, Phoenix, AZ
Fraud Client Services Representative February 2018 – January 2019
Listened to, understood and providing solutions to client’s needs.
Worked in a professional, very fast paced environment.
Meeting clients in the moments that mattered fully understanding the needs and fully resolving their situation the first time.
Understating how clients engaged with us via technology (online mobile) financial center and contact center to guide them on ways that we can improve their financial life.
Southwestern Eye Center Sun City, AZ
Patient Service Specialist January 2017 – January 2018
Checking patients in and out.
Check patient’s eligibility for services or programs and scheduling follow up appointments.
Verify insurance eligibility on al scheduled accounts
Front desk customer service
Maintaining a well organized referral log to coordinate patient referral to other specialists.
Electronic medical records knowledge
Progressive Financial Services
Resolutions Specialist October 2008 – January 2017
Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently.
Resolve all borrower issues within timeframe, prepare all required documents for resolution and submit same to management.
Prepare all reports for resolution provided and maintain records of all status and developed and maintained professional relationships with customers
EDUCATION
South Mountain High School Phoenix, AZ
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