Customer Support Service

Ryane Oswandel

Contact Phone: 970-***-**** Email: *************@*****.***

Professional Experience

Data Analytics and Administrative Support 2021-2022 Places Realty, LLC

● Gathered reports, data, invoices, and documents and analyzed trends to improve company efficiency

● Maintained accurate spreadsheets and submitted data to relevant databases both internally and for city approval Elementary Student Support Advisor 2020- 2021

Colorado Preparatory Academy, Stride inc.

● Oversaw 450 virtual students as the primary point of contact for the school, Learning Coaches, and teachers

● Moderated data-driven learning activities and facilitated social-emotional learning programs virtually and in-person

● Provided individualized support for students and families to improve engagement and academic success Health Technician Paraprofessional 2019-2020

Poudre School District, Blevins Middle School

● Provided health care, and first-aid, and administered medications per District and state procedures

● Maintained health records, including HCAP, immunizations, medication, and accident records for over 500 students Floor Manager 2018-2019

Lush Cosmetics

● Motivated 25 team members to exceed daily targets moderated by salesforce through professional development

● Managed quality communications, customer support, and product representation for each client Server & Host 2017-2018

The Hearth Restaurant and Pub

● Provided excellent customer service and demonstrated multitasking abilities while attending to over 300 patrons

● Sharpened communication skills by resolving customer complaints and maintaining a positive environment Education

Bachelors of Science in Biological Science 2021- 2023 Colorado State University

● Coursework includes: Chemistry, Pathology, Cellular Neurobiology, Molecular Genetics Associates of Arts 2020- 2021

Aims Community College

● Coursework includes: Microbiology, Statistics, Human Anatomy and Physiology Associates of Arts

Front Range Community College 2017- 2019

● Coursework includes: Biology, Interpersonal Communication, Psychology of Human Development Volunteer Experience

Participate & Mentor 2021- 2021

The Serenity Project

● Collaborated to challenge the stigmatization of mental health, suicide, and the shame survivors experience after trauma

● Provided resources for women through a charity fashion show, guest speakers, and 1-1 mentorship program Counselor & Program Aid 2011-2018

Girl Scouts of America

● 80 hours of service per summer (7 summers)

● Designed and lead appropriate outdoor programs for girls in kindergarten to high school

● Promoted the girl's development of social and leadership skills in a positive environment Skills and Expertise

● CPR/AED EMS Certified as of November 2019

● Colorado Medication Administration Certification and Glucagon and Diabetic Management

Certification

● Colorado Board Certified Nurse Aide as of 2021

● Computer proficiency: Adobe, Google suite,

Microsoft, EMR systems, Statistical coding in R,

Salesforce

● Focused interpersonal communication abilities

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