Service Representative Executive Assistant

Quiana McQueen

Seeking an administrative position to enhance my career in a high-level

professional environment

*** ********** *****

Montgomery, AL 36109

334-***-****

aduksr@r.postjobfree.com

EXPERIENCE

Residential Movement Real Estate AL, Montgomery, AL — O ce Manager

December 2021 - PRESENT

My job duties include scheduling meetings, constructing emails, receiving in-bound calls, filing documents, scanning documents, sorting mail, banking deposits, ordering o ce supplies, keeping record of listings/closings and assisting management with in-house and outsourced projects.

State of Alabama-(PEEHIP) Teachers Insurance,

Montgomery, AL— Executive Assistant

September 2017 - December 2021

My job duties included responding to member’s insurance and eligibility inquiries electronically, telephonic, and by email, taking in-bound calls, processing paperwork and enrollment forms, assisting with insurance claims, modifying member’s insurance plans during open enrollment, supporting supervisors/management with ad-hoc projects. Duties also include processing of assigned queries/spreadsheets, assisting members with health benefit questions, providing health insurance quotes and calculations for retirement and conducting in person consultations for retirement options.

Dillards, Montgomery, AL — Customer Service Representative October 2015 - September 2017

My job duties included assisting customers with in-store, online and catalog purchases,credit card payments, processing of credit card applications, taking in-bound calls, use of a multi-line phone system, balancing cash drawer, fax, scanning, copying, use of a PA system, and retail customer retention.

SKILLS

- Stellar Customer Service

-Positivity

-Patience

-Communication

-Public Speaking

-Negotiation

-Adaptability

-Critical Thinking

-Attention to Detail

-Creativity

-Problem Solving

-Decision Making

-Time Management

-Team Player

-Organization

AWARDS

Who’s Who Among High

School Students

National Honor Society

LANGUAGES

English

EDUCATION

Auburn University,

Auburn, AL

Troy University Montgomery Campus,

Montgomery AL

PROJECTS

RMRE AL Annual Awards Gala — This is an event hosted by Residential Movement Real Estate Alabama to bring recognition to their agents for their accomplishments and dedication displayed throughout the year to their clients and their community. There were categories such as Top Sales Agent, Leading Listings, Leadership Award and Agent on the Rise. This event also served as a way to shine light on Entrepreneurship, Minorities in Real Estate and Global Networking. I was able to play a major role in orchestrating this event.

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