Customer Service Support
Resume:
Adam Dailey
** ******* **** ****** ** *****
**********@*****.***
SUMMARY
Currently pursuing a Master’s in Business Administration, with a Bachelors’ Degree in Behavioral Science and a solid work history in providing quality customer service. Seeking to obtain a position with an organization that can best utilize my abilities.
RECENT EXPERIENCE
Vocational Rehabilitation Assistant - Intern 9/2016 – 12/2016
Delaware Division for the Visually Impaired, New Castle, DE
Responsibilities: Provide Operational and Customer Support Services for a team of 10 employees
WORK HISTORY
RSR Route Service Rep 12/2018, Current
Unifirst New Castle DE
Responsibilities: Drive and deliver products to over 100+ customers each week,
retain existing customers through contract negotiation
while providing exceptional customer service.
RSS Route Service Supervisor 12/2017, 12/2018
Unifirst New Castle DE
Responsibilities: Supervise and assist a team of 10 drivers, while providing
exceptional customer service to 100+ customers on a weekly basis
Technician (Part Time) 5/2016, 11/2018
Prescient Enterprise Philadelphia PA
Responsibilities TV mount installations, trouble shooting,
repairs/replacement, running wires, and connections
Home Health Aide 12/2016, 12/2017
Helping Hand Philadelphia PA
Responsibilities: Provide home care assistance to client
EDUCATION
WILMINGTON UNIVERSITY, New Castle, DE
MBA Candidate Concentration (Marketing) Estimated Graduation May 2023 In Progress
BS Behavioral Sciences Degree 12/7/2016
Child Advocacy Certificate 12/7/2016
Conflict Resolution Certificate 12/7/2016
GLASGOW HIGH SCHOOL, Newark, DE
High School Diploma 6/2012
QUALIFICATIONS
8+ years in product sales, currently in progress of completing a Master’s in Business Administration, strong four-year background successfully achieving knowledge in Behavioral Sciences also gaining knowledge through two certificate programs: Conflict Resolution and Child Advocacy.
•Willing to learn and grow; passionate about achieving a position that allows meaningful contributions to others
•Persistent and driven, able to work well in groups
•Microsoft Word Knowledgeable Including (Excel)
•Listens, and maintains good relationship with others
•Great leadership, interpersonal, planning and communication skills
•Able to adapt to new environments
•Has excellent customer service skills.
ACHIEVEMENTS
•Honor Roll Student in high school all four years
•Completed JDG (Jobs for Delaware Graduates) Program
•Competed in Track & Field, Cross Country, and Wrestling Events in high school
•Competed in the USA Junior Olympics Track and Field, Summer of 2012, and Summer, 2013
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