Data Entry Customer Service

Janet Cherenfant

Asheboro, NC, ***** 336-***-****

*************@*****.***

To seek and maintain full-time entry level customer service representative position that offers professional challenges utilizing interpersonal skills, excellent customer service skills and problem-solving skills.

EXPERIENCE

Customer Service Nov 2019 - Present

DoorDash, Asheboro, NC

Delivered packages to customer doorsteps and business offices.

Fostered positive working relationships with regular customers.

Communicated with customer and driver support via online chat.

Provide feedback reports on call issues.

Ability to identify customer needs and clearly articulate products and services.

Read maps, followed oral and written instructions and used GPS technology to make deliveries.

Meet established performance goals in the areas of efficiency, customer satisfaction, compliance, and attendance.

Production Line Leader Jan 2018 - Oct 2019

Altman Specialty Plants, Peyton, CO

Completed logs and reports to document detailed information on production, spoilage and department maintenance needs for auditing needs.

Work with production on scheduling per customer required ship dates.

Monitored and verified quality in accordance with statistical process or other control procedures.

Lead and trained teams of 10 employees or more in different departments.

Worked on complex problems requiring independent action and high degree of initiative to resolve issues.

Support sales reps and regional managers in updating orders as processed for same day shipment.

Inspected products on specific cycle depending on complexity level or design for production.

Worked closely with sales rep anytime there is a shortage or mis-shipment to get correct product shipped out and incorrect product returned for credit.

Bakers Assistant/ Customer Service Feb 2015 - Oct 2017

Publix, Marco Island, FL

Followed production chart to keep hot, fresh products available daily.

Stored, labeled and replenished supplies in compliance with food safety regulations.

Escalate calls or customers to supervisor when necessary.

Ability to identify customer needs and clearly articulate products and services.

Answer phones, assist customer with orders or any questions they may have.

Strong customer service skills, including courteous telephone etiquette and professionalism

Chiropractic Assistant Jun 2012 - Dec 2015

Graybar Chiropractic And Rehabilitation Centers, Clinton, NC

Input patient data into electronic health record using Intergy software and checked information for accuracy.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Performed electric muscle stimulation, massage and mechanical traction.

Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.

Billing, payment and claims processing.

Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.

Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients.

Handle high volume of inbound and outbound calls.

Patient Care Representative Jan 2010 - Mar 2012

Performance Physical Therapy Of Naples, Naples, FL

Coordinated patient scheduling, check-in, check-out and payments for billing.

Entered procedure codes and diagnosis codes into medical billing software.

Demonstrated passion for excellence with respect to treating and caring for patients.

Complete patient intakes with case histories, insurance information and

mandated forms.

Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.

Ability to exhibit patience and empathy and express assurance and confidence

Used EMR to schedule appointments for doctor visits and procedures.

Adhered to strict HIPAA guidelines to protect patient privacy.

Inbound calls and Outbound calls.

Utilizes and navigates multiple systems simultaneously.

Office Manager Apr 2006 - Oct 2009

MJ’s Maintenance, Naples, FL

Developed loyal and highly satisfied customer base through proactive management of customer service strategies.

Sales and Upselling.

Knowledge of products and services.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offer customer support through phone, email, social media, and text messaging.

Responded to customer concerns with friendly and knowledgeable service.

Inbound and Outbound Calls.

Computer proficiency in Windows-based applications

EDUCATION

Medical Billing and Coding Jan 2022 - Apr 2022

Randolph Community College, Asheboro, NC

Certified Nursing Assistant Apr 2002 - Jun 2002

Lorenzo Walker Institute of Technology, Naples, FL

High School Diploma - General Studies Mar 2002 - Apr 2002

Lorenzo Walker Institute of Technology, Naples, FL

SKILLS

Bilingual English & Spanish, Microsoft Word, Excel, Outlook, Communication Skills, Call Center, Customer Service, Interpersonal Skills, Detail-Oriented, Active Listener, Problem Solving Skills, Strong Time Management, Medical Terminology, Strong Multitasker, Data Entry, Computer Skills,

LICENSES & CERTIFICATIONS

Call Center Customer Service 2022

EdApp

Medical Terminology & Anatomy. 2022

Randolph Community College

Medical Receptionist 2020

Randolph Community College

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