Torish Hilliard

Memphis, Tennessee 901-***-**** adukqd@r.postjobfree.com

Professional Profile:

Efficient and results-driven professional with 20+ years of experience leading and supporting day to day operations and customer support functions across diverse office environments. Skills:

● Office Management & Support

● Documentation & Data Entry

● Timeline & Task Management

● Process Improvements

● Customer Service & Relations

● Leadership & Training

● Business Administration

● Account Management

● Incoming Calls & Inquiries

● Written & Oral Communication

● Cross Function Collaboration

● Problem & Conflict Resolution

Computer/Software Skills: Microsoft Office (Word, Excel, PowerPoint), ClearCare, Health Star and Sandata Medisoft, Medical Manager, Nextgen, EHR, Medical Software, Sage 300. Multitask 3 computers screens simultaneously.

Professional Experience:

Billing Representative, Fresenius Medical, Spectra Laboratories – 2021- Present

● Maintain various confidential patient, employee and company information in compliance with company policies and procedures, HIPAA, and other regulatory requirements.

● Prepare and process billing and collections information, ensuring reconciliation and verification of all necessary information.

● Analyze and reconcile applicable data within the assigned function(s).

● Provide professional and efficient customer service through the investigation and resolution of outstanding issues, while responding to customers inquires by phone and/or email.

● Generate reports on a routine basis, ensuring data reconciliation between associated systems. Eligibility Representative, Accredo Health Group 2019- 2021

● Coordinated with the specialty pharmacy patients, regarding shipment of their medication needs and pharmacy insurance coverage for complex medical conditions such as HIV, Cancer, and Rheumatoid Arthritis.

● Responded to phone inquiries and doctor offices and addressing each with care and detail and most important empathy.

Scheduling Coordinator, West Cancer Center, 2016 -2020

● Supported medical office with schedule, coordination, and confirmation of client appointments.

● Prepared office for next business day with organization and delivery of patient information to physician.

● Followed up with clients to confirm appointments, procedures, and tests. Hilliard 2

Front Desk Receptionist& Charge Entry Specialist, Eye Specialty Group, 2012 - 2016

● Greeted patients, screened incoming calls, set appointments, manage accounts, and assist with resolving greetings.

● Screened and directed all incoming calls, faxes, and digital, manual correspondence to the appropriate department or professional.

● Registered patients, entered demographic data, and verified insurance information. Education:

● Belhaven University Grad: 2018

o Master of Business Administration

● Belhaven University Grad: 2014

o Bachelor of Healthcare Administration

Contact this candidate