DIANNE ELKIN

** ****** ***** ***** ** *****

603-***-****

Summary

Highly motivated success driven professional who thrives in a fast paced, challenging environment. Expertise in customer service with particular emphasis on Customer satisfaction. Demonstrated ability to achieve results and build/maintain strong relationships with clients. Experienced with all aspects of customer service by identifying customer’s needs.

Strengths include:

●Excellent interpersonal communication and relationship building skills.

●Effective in presentation and closing, utilizing strong written and analytical communications.

●Consistently recognized for meeting and exceeding sales goals.

●Strong strategic planning and management of multiple projects concurrently.

EXPERIANCE

GREEN TECHNICAL SERVICES 2022-Present

Dispatcher/Customer Service/Purchasing

Dispatch service calls to eleven technicians through out New England, NY, RI, NJ, MD, VA, NC and SC. Order parts for the technicians I dispatch as well as ten technicians in GA, OH and FL. Responsible for order acknowledgments and shipping tracking for timely scheduling. Take incoming service calls via email or phone and enter into Sage system and then dispatch. Work with Service Max, City Facility, Service Channel and Mercury to update quotes, ETA, and completion of the work order. Responsible for the emergency after hours phone on weekends to provide 24hour emergency response.

OVERHEAD DOOR COMPANY 2018-2022

Customer Service Representative

Taking incoming calls from clients, scheduling service dates, track orders, route drivers to best possible route. Schedule installations, manage purchase orders and acknowledgements and approve invoices for payment.

US FOODS

Customer Service Specialist 2018-2018P

Processed customer orders, sample requests and credits for a large food broker utilizing SOUS, Prism, Tandem, EDGE, Sales Forse and Outlook.

ACOSTA SALES & MARKETING 2016-2018

Territory Sales for State of New Hampshire

Built and set store to plan. Accurately reported sales information utilizing Jet Mobile Tablet. Merchandising multiple products for Walmart, Shaw’s and Hannaford.

BORACZEK SEPTIC & DRAIN 2015-2016

Office Administrator

Answering phones, scheduling trucks route for Massachusetts and New Hampshire installations of septic systems. Process quotes, order material and manage account receivable/payable. By increasing cash revenue

ADVANTAGE SALES & MARKETING 2014-2015

Merchandiser

Built displays, set store to plan while accurately reporting sales information. Merchandised multiple products for department stores, pharmacies and supermarkets. Identify, present and sell to store management opportunities to increase store sales.

COMMONWEALTH ALTADIS INC. 2010-2013

Territory Sales Manager

Enhanced the distribution and availability of portfolio in retail stores to influence consumer buying habits throughout the State of New Hampshire. Developed and executed a detailed action plan to increase and improve sales results within stores. Purchased and maintained car stock of $6500 to sell to customers and increase distribution. Accurately reported, maintained and updated industry and account data while achieving company sales goals. Utilized CRM system.

111 CONVEINECE MART, LLC 2004-2010

Proprietor

Managed day to day operations of a convenience store/gas station by providing exceptional customer support. Kept the shelf fully stocked with customers favorites including convenient store foods, lottery and beverages. Maintain three underground fuel tanks to ensure best price possible to gasoline and diesel customers.

FITNESS TECHNOLOGIES, INC 1992-2004

President

Operated a fitness equipment service and repair company on a commercial basis. Held educations service and repair seminars. Provided cost ratio analysis measures to maintain customers profitability. Scheduled technician to best route possible for maximum service calls. Maintained purchasing, account receivable/payable and billing.

EDUCATION

Salem State College, Salem MA, BS Degree in Business Management 1985

Marian Court Jr College, Swampscott MA A.A.S Degree 1982

Notary Public State of New Hampshire expires 12/25

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