Customer Service Shift Manager

Keith W. Adam

Career Focus

Results-oriented Manager who thrives in fast-paced and competitive environments. Seeking employment as an entry-level intern in the sports industry.

Committed to customer service and passionate about learning opportunities to compliment current studies in Sport Management.

Summary of Skills

Calm under pressure

Complex problem resolution

Self-Starter - Natural Leader and Team Player

Communication Skills - Conflict resolution

Event Management- Marketing materials

development and Social Media Marketing

Business management methodology - Team

Building

Accomplishments

Three years of managerial experience in both a retirement community and restaurant setting. Strong strategic-planning and people-management skills.

Management

Managed serving staff of 10

Shift Manager

Customer Service

Researched, calmed and rapidly resolved resident conflicts with support staff Awards

Earned “Employee of the Month” at Lake Seminole Square in 2013, 2014, 2015 and 2016 Fundraising

Helped plan and develop information necessary for the American Heart Association Heart Walk and successfully raising funds for the event

Instructing volunteers on how to make pledge calls to physicians and other medical professionals for support of the event

Documentation

Drafted documents for internal meetings

Took charge of mailings

Sales and Marketing

The American Heart Association Corporation

Boosted Association donations by 16% by implementing aggressive pledge calling in less than 6 months. Successfully running corporate booths by implementing corporate volunteer website Set up of corporate signage and tents

Instructing volunteers on set up and take down of event equipment 9768 122nd Way, Seminole FL 33772

Home: 727-***-**** - Cell: 727-***-**** - *********@***.*** Professional Experience

Wait Staff

January 2016 to Current

Mikes Pizza Largo, FL

Waiter in family restaurant. Sports venue restaurant with ability to put sport management skills to use. Heavy interaction with the patrons and use of knowledge of the sports arena. Server

December 2011 to January 2016

Lake Seminole Square Seminole, FL

Server for residents of Lake Seminole Square. Duties included working as a shift supervisor as needed. Received numerous awards for excellent service.

Floor Clerk

April 2010 to December 2012

Winn Dixie Seminole, FL

Responsible for stocking, inventory and customer service. Maintaining excellent grades a must while in High School for continued employment.

Education

Bachelor of Science : Sport Management, 2017

University of Florida Gainesville, FL, USA

Coursework in Sport Management

Associate of Arts : Business Related, 2015

St Petersburg College Seminole, FL, USA

High School Diploma : General Studies, 2013

Seminole High School Seminole, FL, USA

Graduated Cum Laude

Professional Affiliations

Seminole Little League - (2010-2014)

Baseball player

Soccer player

Concession stand and field duties

Assistant Coach

Kung Fu - (2014 - 2016)

Tournament Champion - 3 gold metals

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