Customer Service Operations Manager

Godfrey Wanse, MBA, BS - Accounting

**** ******** *****, *********, ** 77471

Phone: 281-***-****

E-mail: **********@*****.***

OBJECTIVE

A Retail Operations Expert, results driven, cross-functional/multi ethnic, and a witty competitor seeking to bring value to a growth organization that is functioning in a competitive market.

EDUCATION

Masters of Business Administration – University of Phoenix May 2008

MBA - General;

Bachelors of Science in Business and Commerce (Accounting) at The University of Houston-Downtown May 1991

Accounting

ABOUT

Highly experienced retail merchandising and retail finance expert with over 35 years in retail operations, using a rich background to implement initiatives and drive innovations that showcase growth to deliver business and financial value

Combining solid business and finance education, with in-the-trench experience to muscle out competitors while realizing double-digit year to year and year over year profit margins and increases

An inventory control expert with proven record of achieving less than 0.17% of sales shrinkage

Initiated an idea that, when implemented, resulted in home address assignment to item merchandise, a result of item location for not only associates nut for customers also

Highly skilled in controls implementation and execution

A passionate teacher and educator who demands excellence in performance for the production of value

Strong skill set in cross-functional leadership that garners consensus and influence, with best work demonstrated at the crossroads of strategy and execution resulting in improved efficiency

WORK EXPERIENCE

Walmart Stores Inc. - March 2014 – August 2022

Auto Care Center Manager

Oversee the total operation of the Division of Automotive Care in a Retail Outlet

Hire, train and promote supervisory and management staff

Hire, educate, train and certify technicians and service writers

Develop budget of income and expenses that include revenues through sales and service income, wages, supplies, purchases, insurance, rent and other miscellaneous accounts

Implement policies and procedures to control shrinkage and accidents

Serve as final stop for Customer service and customer complains

Walmart Stores Inc. April 2000 – March 2014

Store Operations Manager

Implement policies and procedures that are put in place for asset protection and to control and minimize loss through accidents

Manage front end operations with emphasis on customer service

Manage soft-lines, homeliness and hardlines merchandising operations

Manage day and night receiving

Hire, train and supervise over 200 associates

LICENSES/CERTIFICATIONS/AWARDS

Master of Business Administration – General

Bachelor of Business Administration – Accounting and Commerce

ORGANIZATIONS/ AWARDS

Managed the top profit, highest sales volume producing unit in the Houston market for 7 consecutive years.

Controlled inventory to less the 0.17% of sales shrinkage

Controlled accident to zero for 3 consecutive years

PROFESSIONAL PRESENTATIONS

Training materials on retail accounting

Diversity and inclusive meetings for direct reports

LANGUAGES

Fluent in English

REFERENCES

Available upon request

Contact this candidate