Service Representative Claims

Yorell Davis

813-***-**** ● ***************@*****.***

PROFESSIONAL EXPERIENCE

Claims Customer Service Representative

Progressive Insurance 01/2018-Present

Senior Claims Representative

Promoted Within 01/2017-01/2018

Sets-up new loss claims reports via inbound calls.

Schedules appointments for vehicle pick-up on service center repairs.

Answers basic questions about claims status, including collecting additional information needed to move the claim forward.

Directs customer to the proper office or claim rep for additional information. Handles customer calls with limited assistance.

Neutralizes an often highly emotional, negative and/or stressful situation by providing a positive customer experience.

Coordinates and educates customers on rental and tow options. Promotes a positive work environment as a member of the ECT and CCO community crew.

Interacts with customers to answer questions, obtain information, and/or provide support throughout the claims cycle for residential, commercial, litigated, and total loss claims.

Investigates and analyzes insurance claims.

Interviews and/or corresponds with all involved parties to make and communicate coverage and liability decisions.

Documents investigative steps and conclusions.

Validates that all damage is consistent with the report of the accident.

Collaborates with estimator to identify suspect damages and/or unrelated prior damage

Demonstrates the ability to work assigned schedule subject to exceptions under Progressive's flexible schedule policies and practices.

Team Based Handling Rep

Progressive Insurance 08/2016-01/2017

Claims Customer Service Representative

Promoted Within 09/2014-08/2016

Interacted with customers to answer questions, obtain information, and/or provide support throughout the claims cycle. Investigates and analyzes insurance claims.

Interviewed and/or corresponded with all involved parties to make and communicate coverage and liability decisions.

Documented investigative steps and conclusions.

Demonstrated the ability to work assigned schedule subject to exceptions under Progressive's flexible schedule policies and practices

Sets-up new loss claims reports via inbound calls.

Scheduled appointments for vehicle pick-up on service center repairs.

Answered basic questions about claims status, including collecting additional information needed to move the claim forward.

Directed customer to the proper office or claim rep for additional information. Handles customer calls with limited assistance.

Neutralized an often highly emotional, negative and/or stressful situation by providing a positive customer experience.

Coordinated and educates customers on rental and tow options. Promotes a positive work environment as a member of the ECT and CCO community crew

EDUCATION

High School Diploma

SPECIAL SKILLS

Over 10 years of property, litigation, personal and commercial claims experience.

Current license 0620 Adjuster, 2044 Personal lines

Computer Skills (Windows, Microsoft Word, Excel, Access, PowerPoint, Internet, and typing 60 words per minute)

Proven ability to manage and drive projects to completion, identify and recruit key team players, and deliver excellent outcomes.

Outstanding reputation as a talented, dynamic, and confident leader who thrives on working in complex team environments.

Adept at initiating and maintaining relationships with both internal clients and key personnel.

Stellar communication abilities with an earned reputation for successfully achieving planned goals and objectives.

I am an innovator, an individual who is highly motivated, ambitious, and enthusiastic.

I am a strong advocate of perpetual self-development and look for new opportunities for hands-on experience. I believe by using my skills and by acquiring new ones, I would be able to provide accurate information to our decision-makers, as an institution, we are better prepared to act without ambiguity and risk.

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