Store Manager Prevention Detective

LYNETTE WILLIAMS

Panama City Beach, FL C: 731-***-**** ***************@*****.***

SUMMARY

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

SKILLS

Store operations

District facilitator and trainer

Regional facilitator and trainer

Mass hire experience

New store grand openings

Store relocation experience

Presidents Club award winner

EXPERIENCE

11/2019 to 08/2022

Store Manager

TJX Companies Cumming, GA

Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Fostered healthy team environments to promote collaboration and boost productivity.

09/2008 to 11/2019

Store Manager

TJX Companies Jackson, TN

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Assessed, optimized and elevated operations to target current and expected demands.

03/2008 to 09/2009

Operations Manager

TJX Companies Jackson, TN

Recruited, hired, and trained crew members on application of projects, customer relations and customer service.

Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Assessed, optimized, and elevated operations to target current and expected demands.

Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.

04/2007 to 03/2008

Merchandise Manager

TJX Companies Jackson, TN

Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.

02/2004 to 04/2007

Assistant Store Manager

Belk Jackson, TN

Recruited and hired individuals demonstrating passion, dedication and added value to team.

Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Coached and developed store associates through formal and informal interactions.

02/1998 to 10/2004

Assistant Store Manager

Sears Brands LLC Jackson, TN

Recruited and hired individuals demonstrating passion, dedication and added value to team.

Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

03/1994 to 02/1998

Loss Prevention Manager

Sears Brands LLC Nashville, TN

Decreased loss by facilitating training programs on loss prevention, policies and operations.

Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.

06/1991 to 03/1994

Loss Control Manager

Kmart Jackson, TN

Set and reinforced consistent and compliant control and operational policies for accounts tracking reconciliation and reporting.

08/1989 to 03/1991

Loss Prevention Detective

Goldsmiths (Macy's) Jackson, TN

Monitored and supervised customer's activities in store to detect signs of attempted theft.

Performed audits of safety procedures, business offices and CCTV systems.

EDUCATION AND TRAINING

06/1987

High School Diploma

North Side High School Jackson, TN

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