Nursing Assistant Customer Service

Lore Anna McFadden, SPHR, PMP, MBA

Center Valley, PA

****.********@*****.*** / linkedin.com/in/loreannamcfadden Summary

Creative and conscientious initiative-taker able to communicate with effectiveness and cohesiveness. Highly organized, flexible, and independent. Meticulous and experienced in mergers/acquisitions within human resources. HRIS system management, diversity/inclusion, payroll processes, benefits/open enrollment, annual reporting, accounting, AR/AP invoicing, OSHA regulations, employee conflict resolution, work safety administration, marketing, web design, annual reporting, public relations, project management, fundraising, digital media, communications, customer service, student/community engagement, and team collaboration. Possesses the ability to network with board members, donors, volunteers, community members, social service groups, and financial institutions. Boasts a high energy level, a positive outlook, with a strong work ethic. Values character, honor, honesty, sensitivity, diversity, and humor in self and others. All clearances obtained: Pa. Child Abuse History Clearance (CY 113), Pa. State Police Criminal Records Check (SPA-164A); FBI Criminal History Report; Mandated Reporter

(Act126/Act31).

Experience

• Human Resources Administrator, NCC Automated Sysytems (2020- Present)

• Director of Programs, Human Resources, DeSales University (2005 – Jun 2020)

• Adjunct Online Instructor, DeSales University (2010 – 2020)

• Executive Director of Financial Sponsorship, A Channel of Peace (2017 – Present)

• Web Design Specialist / Co-Producer, A Channel of Peace (2019 – Present)

• Office Manager/Scheduling Outpatient PT, St. Luke's University Health Network (1997 – 2005)

• Nursefinders, Patient Care (1987 – 1997)

Education

• Master of Business Administration (M.B.A.), Business/Corporate Finances- DeSales University

• Bachelor of Arts (B.A.), Psychology - DeSales University o Human Resources and Leadership Certifications:

International and Strategic HR Management (SPHR) - HRCI

Accreditation, Disney's Approach to Leadership Excellence - Disney Institute

Project Management Professional (PMP®) - Advanced Interactive Systems

International Leadership and Organizational Behavior - Università Bocconi

• Licensed Practical Nurse (LPN), Lehigh Carbon Community College o Certified Nursing Assistant/Phlebotomist/EKG Technician

• Emergency Medical Technician, Northampton Community College Additional Certifications

• Fundraising for the Non-Profit - Advanced Interactive Systems Additional Skills

• Management, leadership, and financial supervisory experience

• High level knowledge of Microsoft Word, Excel, and Outlook

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