Data Entry Service Representative

Jacqueline Y Williams

**** ****** ***** *****, ****** Texas, 77545 619-***-****) aduklo@r.postjobfree.com

Over 25 years of excellent Customer Service, (RMA) Return Material Authorizations, Procurement, Production Control, Quality Assurance and Communications. Highly motivated organized productive, and articulate. Ability to follow through with commitments.

Experience:

Target Store 2016 to present

Customer Service

Greet customers entering establishment. Perform cash actions

along with credit card and giftcards to complete customer transactions.

Issue receipt for refunds, credit or change due to customer.

Assists in stocking, rotating merchandise and marking price, and in other

departments that needed help.

Teledyne API 2014 to 2015

Sale Data Entry

Perform general clerical duties to include but not limited to emailing, copying, and scanning, and filing.

Create, modify, and update documents and reports using Microsoft Office applications.

Issue Return Material Authorization (RMA) for return repair or covered under warranty.

Prepare Sales Commission Worksheet for the Sales Department.

Contact Freight Forwarders to schedule for the pickup of the shipment.

Verify Customer Credit Card information is complete for the purchase of the order.

Invoice all Sale Orders once the order has completed shipment.

Presidio Components 2012 to 2013

Production Control Analyst/ Document Control

Collect, maintain and distribute all documents necessary to define product configuration and control manufacturing processes that insure conformance to customer requirements.

Maintain a computer database of all filed documentation that insures fast retrieval of documents.

Perform clerical typing duties as define in division document control necessary

along with policies and procedures.

L-3 Communications Telemetry West 1999 to 2011

Customer Service Representative/Document Control

Provide customer support for incoming calls from the Customers, and online requests for Return Material Authorization (RMA).Coordinate processes within the repair department.

Prepare work orders number for evaluation for quoting repairs.

Processes purchase order for funding repair, upgrade, or covered under the maintenance contracts. Verify Credit Card approval.

Interface with appropriate personnel and Logistics to organize and expedite inventory shipment.

Communicate with the customer with open order status.

Provide support to various departments. Run reports and update MRP system.

Managed a high volume workload within a deadline - driven environment.

Provide added service for ATA Exchange, Loaner, and Trade-in for credit, Upgrades.

Track Engineer Change Order’s (ECO), Prepare ECO’s

Make changes/revise drawings & BOM, as required.

Check in all changed models, drawing & pdf files.

Follow up with ECO originator to ensure all required files, assemblies.

Submit completed ECO for review.

Submit finalized ECO for signature and approval process/meeting.

Forward completed ECO to Procurement to update internal system and purchase.

File ECO’s and supporting documentation.

Perform other duties/tasks as needed.

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