Cathy Fout

478-***-****

adukl9@r.postjobfree.com

PROFESSIONAL SUMMARY

More than 20 years’ successful experience in supporting staff in an Administrative capacity.

Have more than 25 years’ experience in Customer Service either in person or over the phone.

Extensive experience performing in documentation.

Possess solid computer skills with excellent working knowledge using Microsoft Word 2010, Microsoft Outlook, Microsoft Excel, WordPerfect 12; Dictaphone, typing 60-70 wpm, Data Entry and scanning documents as well as other database programs.

Six years as a Legal Secretary and experience in soft collections which include garnishments through the Courts.

Well organized, self-motivated individual with ability to rapidly learn new skills and be trained if job requires.

Track record for consistently meeting goals and delivering a high level of job performance.

Proven ability to build a strong customer/client relationship.

TECHNICAL EXPERIENCE

Software/Databases: Microsoft Word 2010, Microsoft Outlook, Microsoft Excel, WordPerfect 12

Others: Documentation, Dictaphone, Typing 60-70 WPM, Data Entry, Scanning Documents, Collections

PROFESSIONAL EXPERIENCE

AMERICANS BEST, Macon, GA Mar 2022 – Current

Receptionist

Greet Customers, patients, answer phones, schedule appointments, confirm appointments

Opening and/or closing store with Managers

Order supplies, keeping store clean and tidy

Assist patients when they are finished with the Doctor, directing them to the Sales Techs.

Pull charts for existing patients, create charts for new patients, pull vision insurance

INDEPENDENT CONTRACTOR, Macon GA July 2020 – Oct. 2021

Semi-retired

Working as a paper carrier for Harry Golf Distributing

Delivering via Waitr and Uber Eats. Aug. 2021- Current

FIRST UNIFORM, INC., Macon, GA

Oct. 2018 – June 2020

Assistant Retail Manager

Assisting customers with purchasing scrubs, shoes, lab coats, etc., for their job.

Opening and closing store, balancing out at the end of the day,

Keeping everyone on task.

Supervise three employees.

Receiving stock and putting away.

Keeping store clean and tidy.

Placing special orders for customers when not available in store.

RIVER EDGE BEHAVIORAL HEALTH & LIFESPRING RESIDENTIAL, Macon, GA

Mar 2011 – Sept. 2018

Program Assistant

Working closely with clients and staff members; keeping staff organized; supervising 21 women with children helping clients to transition out of the program so they can help themselves.

Giving clients the support they need.

Answer phones; greet clients, set up appointments, order supplies, filing, processing mail and scan documents into Care Logic System.

Setup manuals; keep up clients records internally and externally.

Worked part time as an ISW (Individual Support Worker) with the Developmental Disabilities Department as well as an HST (Health Service Technician) support clients and assisting other staff as needed at Life SPRING Residential and currently with Billingslea Recovery.

Worked with Investigators, CPS workers and Counselors at DFCS in which we set up appointments for their clients to have assessments done.

Worked part time completing TANF folders and spreadsheets for referrals for River Edge.

AUTO CREDIT OF MACON, Macon, GA Aug 2012 – Jun 2014

Cashier/Receptionist

Obtained payments via customers whether via in person, mail or virtual payments.

Provided end of the day balancing out what has been taken in for payments and bank deposits.

Answered the phones to assist our customers and assisted our paralegal department.

Keyed in applications, closing on contracts as well as following up with making sure we have all the documents we need for our contracts.

Maintained customer satisfaction, constantly seeking new ways to improve our relationship with our customers.

EDUCATION/CERTIFICATIONS

Administrative Assistant

Central Georgia Technical College, Macon, GA

Core Classes Health Management

Macon State College, Macon, GA

McEvoy High School, Southwest, Macon, GA

Georgia Work Ready, Silver Certificate

CPR Certified, two years certified

Mental Health First Aid Certified

CPI Non-Violent Certified

Essential Learning Certified

REFERENCES AVAILABLE ON REQUEST

Contact this candidate